Sr. Manager, Post Sales Strategy & Operations

Description

• Influence Executive Decision Making: Prepare and present compelling insights, status updates, and strategic recommendations to senior leaders and cross-functional stakeholders to drive decisive action and strategic shifts.
• Define the Data Foundation: Champion the development of highly scalable, accurate, and tailored databases that will serve as the indispensable source of truth for all critical post-sales data across the organization.
• Pioneer and Lead High-Impact Initiatives: Own and drive key initiatives, moving from strategic incubation and opportunity identification through to flawless ongoing execution and iteration across business performance reporting and continuous process/system improvements.
• Drive Cross-Functional Alignment: Partner seamlessly with Business Technology (BizTech), FP&A, Post-Sales Leaders, and the broader RevOps teams to ensure cohesive strategy and execution.
• Lead Strategic Deep Dives: Ideate, lead, and execute rigorous analysis and deep dives (in collaboration with cross-functional partners) into the highest-priority strategic topics, such as identifying the ultimate drivers behind quarter-over-quarter churn trends across different markets.
• Elevate Team Performance: Lead a global team dedicated to delivering high-quality, scalable reporting, critical insights, and process improvement initiatives with an extraordinary emphasis on quality and future-proofing.

Requirements

• A powerful ability to distill the most complex issues into clear, concrete action plans; manage flawless execution; and consistently drive significant business results.
• Expertise in conducting complex quantitative and qualitative analyses (e.g., customer research, advanced data analysis, customer segmentation strategies), including proficiency with advanced analytical tools and/or AI.
• Proven ability to navigate extreme system and data complexity, and to construct cohesive, long-term strategies for building scalable analytical tools and processes.
• A minimum of 6+ years of progressive work experience, ideally combining roles at high-growth technology companies and/or top-tier management consulting.
• Demonstrated excellence in executive-level cross-functional communication, with the innate ability to simplify and articulate complex problems to stakeholders at all levels.
• Demonstrated functional experience in operations, business operations, or strategy within the SaaS space is highly preferred.
• A mastery of balancing attention to detail and precision with the speed and agility required to maintain momentum.

Benefits

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
• A natural capacity to be energized by ambiguity and dynamic working environments that provide diverse experiences and constant opportunities to tackle new challenges.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

Training + Development

Interview process

Visa Sponsorship

Security clearance