Coordonnateur des services d'impression

Description

• Operate, maintain, and troubleshoot reprographics equipment including copiers, printers, scanners, plotters, and binding machines.
• Handle confidential and sensitive documents with discretion.
• Assist with digital document management and archival scanning when applicable.
• Monitor supply levels (paper, toner, ink, binding materials) and order replacements proactively.
• Process incoming print, copy, and scan requests—ensuring accuracy, formatting consistency, and adherence to project deadlines.
• Invoicing receipting and reconciliation.
• Supporting in meeting room requirements (ex. room reconfigurations & catering provisions).
• Collaborate with project teams to ensure print quality and file specifications meet standards (e.g., engineering drawings, architectural plans, or proposal documents).
• Manage the collection and distribution of internal and external mail & courier deliveries.
• Manage the delivery of consumables throughout the refresh areas.
• Support in the provision of building access cards to staff and contractors.
• Assist with visitor/contractor escorts and instructing and supervising as required.
• Ensure compliance with company policies, safety procedures, and equipment usage guidelines.
• Act as the first point of contact for all incoming phone queries, managing requests and room bookings as part of the virtual service center model including lodging work requests using the internal system.
• Assist the internal site management team acting as the conduit for client requests as well as other requests as required.
• Meet and greet clients and visitors.
• Maintain an organized workflow and log of all print jobs, including billing or chargeback codes as required.
• Provide routine maintenance and coordinate service calls with vendors when needed.
• Perform large-format printing and document finishing (binding, laminating, trimming, etc.).
• Maintain distribution lists.

Requirements

• Demonstrated attention for detail and grammar.
• Demonstrated experience working with internal and external stakeholders at varying levels of an organization.
• Demonstrated understanding of customer service principles
• Strong demonstrated professional telephone manner -listening, questioning, empathy, clear client outcome and professionalism.
• Proficient in relevant computer software Word, Excel, Outlook (or related program) and Internet access; Good key board skills, speed and accuracy
• Able to respond quickly to change and adopt a flexible/ innovative approach to problems and opportunities.
• Strong demonstrated experience working in a Customer Service Center environment.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance