Security Service Engineer
Chubb Fire & Security Uk
Field security engineer inspecting, maintaining, and repairing security systems.
7 days ago ago
£45,000
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years), Junior (1-3 years)
Full Time
St Albans, England, United Kingdom
Field
Company Size
12,000 Employees
Service Specialisms
Fire Safety Systems
Security Systems
Intruder Alarms
CCTV Systems
Access Control
Fire Detection
Design & Installation
Maintenance Services
Sector Specialisms
Transport
Facilities Management
Role
What you would be doing
technical advice
maintenance
repairs
inspections
service calls
troubleshooting
- Providing Technical Advice: offer guidance to our customers on security best practices and help them understand what we offer
- Performing Maintenance and Repairs: Planning your own day, you’ll be field based, visiting customer premises across the region
- Conducting Routine Inspections: inspect security systems a range of customers from commercial, domestic, and integrated systems
- Responding to Service Calls: Engineers respond to customer requests for service, troubleshooting issues and resolving problems promptly to maintain customer satisfaction and safety
What you bring
security systems
cctv
access control
problem solving
driving licence
adaptability
- Technical / Industry Knowledge: This role is working on security systems. You will be competent of working on a wide range of systems such as Intruder Alarms, Access Control, and CCTV
- Communication and Interpersonal Skills: Effective communication to relay information to various stakeholders, customers, and strong interpersonal skills for teamwork and customer service
- Analytical and Problem-Solving Skills: Ability to assess potential risks and propose practical solutions
- Driving Licence: Full current UK driving licence
- Adaptability to handle dynamic situations and changing regulations
- Employee Referral Scheme (£1000)
- Stable, long-term work with a leading national business
- Parking Apps – making your life a little easier
- Uniform, all PPE, tools and ongoing training provided
- Online GP for you and your family
- A Central Benefits Platform offering a wide variety discounts
- Health & Wellbeing Resources
- Development opportunities – Benefit from industry-led training modules, in-house face-to-face courses focused on product knowledge / standards awareness, and manufacturer-led product training sessions. Additionally, take advantage of optional individual development plans designed to support your career advancement and personal growth
- 25 days holiday, plus bank holidays
- Travel Time Scheme
- Company Pension Scheme (4% employer contribution)
- Life Assurance (4 x Basic Salary)
- Working on a localised patch – no more travelling long distances and NO travelling into London (furthest south you'll go is Watford)
- Company Vehicle – (hybrids – depends on availability) – option for private use
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Early 1800s
Founded in
This entity traces its origins back to the early 19th century, building on a long-standing tradition of safeguarding people and property.
12,000+ Specialists
Global Network
Operates as part of a worldwide network encompassing over 12,000 experts across 17 countries, blending local expertise with global reach.
250k+ Sites
Monitored Locations
Monitors over 250,000 sites in the UK through two NSI-accredited alarm centers that operate 24 hours a day.
2022
Under APi Group
Operates as a division of APi Group since 2022, enhancing its market presence following its divestment from UTC.
- Designs, installs, and maintains fire safety systems, CCTV, intruder alarms, extinguishers, and connected security services.
- Serves a wide range of sectors, including commercial buildings, residential estates, industrial facilities, and infrastructure projects.
- Typical projects include tailored system design for complex office blocks and routine maintenance at schools, hospitals, and warehouses.
- Known for being one of the few providers managing everything from initial risk assessment to smart remote monitoring.
- Safety is at the core of everything we do. We prioritise the protection of people – whether it’s our customers, employees, or communities.
- We embrace foresight, using our insights and innovative solutions to anticipate risks and ensure the continued safety and resilience of our customers and the business.
- Our values are the guiding principles that shape the company and define the way we work.
- We describe our culture as people-first, with ambition to be the employer of choice and belief that everyone is a leader regardless of role.
- We believe that, regardless of role, everyone is a leader because we all influence our surroundings.
- Integrity is our one non-negotiable.
- We set the bar high and hold ourselves accountable to deliver best-in-class performance, every day, in every situation.
- We meet challenges with optimism and determination, harnessing creativity and ideas from every member of our team.
- We are one team. We collaborate, respect and empower one another, with a common drive for the highest levels of performance.
50% CO₂ Reduction
Emissions Target
Aiming to cut CO₂ emissions by half by 2030 compared to 2019 levels.
23% Emissions Reduction
Achieved Since 2019
Reduced emissions by 2,020 tCO₂e through investments in renewable energy and fleet upgrades.
280 Hybrid Vehicles
Engineers' Fleet
Transitioned engineers to hybrid vehicles, with plans to phase out diesel/petrol options.
1,100 Ext. Daily
Extinguisher Recycling
Recycling all materials from 1,100 extinguishers daily into refurbished units or components.
- UK locations now use 100% REGO‑certified electricity (2023) and RGGO‑certified gas (since April 1, 2024).
- Optimised national distribution centre location in Hams Hall to minimise logistics GHG via route planning and load‑utilisation software.
- Scope 3 emissions (waste, business travel, commuting) included; categories 4 & 9 targeted for inclusion by 2028 with stakeholder roadmap.
- Offsetting travel and accommodation GHG via partnership with Agiito.
5.6% Drop
Attrition Rate Improvement
Attrition decreased by 5.6% from 2022 to the present.
72% Participation
Employee Engagement Survey
Achieved 72% participation in the employee engagement survey, with 1,649 responses.
3,500 Comments
Free-Text Feedback
Received over 3,500 free-text comments in the employee engagement survey.
50% Increase
Survey Feedback Growth
Achieved a 50% increase in free-text comments compared to the prior survey.
- Introduced Sales Associate Programme (18-month graduate scheme), Sales Edge and Leadership & Management Edge programmes (Franklin Covey 7 Habits).
- Launched accelerated technical development programme (ADP, 18-week apprenticeships) enabling recruitment based on behaviours not competency.
- “Everyone is a leader” ethos: leadership responsibility embedded across all levels via Leader Labs, daily check-ins, transparent comms.
- Internal promotions increased; collaboration and retention improved per employee feedback and operational metrics.
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