Director of Agent Success

Description

• Partner closely with the Growth, Onboarding, and Managing Broker teams to ensure seamless new-agent integration
• Introduce agents to company culture, leadership structure, and available support teams
• Serve as a mentor to Agent Experience teams, providing escalation support and professional development
• Serve as the primary day-to-day resource for agent questions, troubleshooting, and guidance across all ONE Sotheby's systems and tools
• Track tool usage and identify opportunities to increase engagement and proficiency
• Gather feedback from agents and provide insights to improve tools, workflows, and the overall agent experience
• Promote adoption of all core platforms through 1:1 coaching, office visits, webinars, workshops, and structured training sessions
• Provide personalized, high-touch support via phone, email, in-office appointments, and small-group sessions
• Act as an internal liaison between agents and Marketing, IT, Product, Transaction Management, and Leadership
• Develop and deliver a comprehensive curriculum for new and experienced agents, including onboarding modules, refresher courses, and skill-development tracks
• Build an early success roadmap that shortens learning curves and increases first-90-day engagement
• Support broader company initiatives, including office openings, large-scale training days, new software rollouts, and strategic growth projects
• Help agents understand and apply business tools—Rechat, AppFiles, OKTA, dashboard apps, marketing resources—to grow and streamline their business
• Create training collateral: step-by-step guides, video tutorials, checklists, and presentations

Requirements

• Creative problem solver who thrives in fast-paced environments
• Self-motivated, proactive, and committed to elevating the agent experience
• Strong communication abilities—clear, empathetic, confident, and patient
• 3-5+ years of experience in real estate, training, customer success, brokerage operations, or similar high-touch service environments
• Highly organized with meticulous attention to detail
• Ability to lift up to 25 lbs and work onsite during standard operating hours
• Proven ability to troubleshoot issues, think critically, and propose solutions
• Familiarity with enterprise systems (CRM, workflow tools, document management platforms) a plus
• Experience leading trainings—virtual or in-person—strongly preferred
• Able to work collaboratively across departments and represent the voice of the agent
• Strong working knowledge of real estate technology and/or a demonstrated ability to master platforms quickly
• Exceptional interpersonal skills; able to connect with agents at all levels and build trust quickly

Benefits

• Generous PTO and holiday schedule
• Ongoing training and development
• Start-up style environment with significant growth opportunities
• The opportunity to directly shape the agent experience at the region's most prestigious brokerage
• Medical, Dental, and Vision

Training + Development

Interview process

Visa Sponsorship

Security clearance