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Resident Services Specialist
Vi
Provides concierge and security services, ensuring resident safety and customer experience.
11d ago
$22 - $24
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
San Diego, CA
Onsite
Company Size
3,000 Employees
Service Specialisms
Senior Living
Retirement Community Development
Property Management
Hospitality Services
Continuing Care
Sector Specialisms
Senior Living
Assisted Living
Memory Support
Skilled Nursing
Life Plan Communities
Continuing Care
Independent Living
Healthcare Services
Role
What you would be doing
emergency response
security monitoring
system operations
call handling
guest service
safety assessments
- Attends scheduled staff meetings, in-services, and seminars as required.
- Assists with resident packages and parcels as needed.
- Parks and retrieves resident and guest vehicles according to traffic laws, regulations and community policies.
- Responds to emergency response system and other community systems and notifies appropriate staff and proper authorities. Documents response and outcomes.
- Manages emergency situations based on the Company's safety and disaster policies.
- Greets all guests and residents in a friendly manner, striving to know each individual by name and provides excellent service to residents, family members, guests, vendors, and other employees.
- Identifies and reports deviations from safe practice.
- Ensures the security, safety and well-being of all residents, staff, and visitors. Ensures the premises are secure and safe.
- Provides excellent service to residents, family members, guests, vendors, and other employees.
- Receives and directs all incoming calls.
- Conducts assessments of the community to protect assets relative to theft, assault, fire and other safety and security measures.
- Assists passengers entering and leaving their vehicles in a courteous and professional manner.
- Operates and manages a variety of systems and technology such as switchboard, fax and copy machines, postage machine, computer, and radios.
- Complies with HIPAA and confidentiality guidelines and standards.
What you bring
high school
driver's license
cpr
first aid
security experience
customer service
- **Education:** High school diploma or G.E.D. equivalent is preferred.
- May perform CPR and render First Aid in emergency situations.
- **Licensure / Certification:** Must possess a valid and current driver's license, where applicable. Current American Red Cross CPR and First Aid certifications are required or must be willing and able to become American Red Cross CPR and First Aid certified. External Defibrillator (AED) certification is preferred. OSHA, FEMA and other certifications (e.g. International Foundation for Protection Officers) is preferred.
- **Work Experience:** Prior security experience and prior experience in a customer service environment is preferred.
- Tuition Reimbursement
- Award-winning training and development
- Luxury work environment
- Generous Paid Time Off - start accruing on day one
- Paid maternity and paternity benefits
- 401k with company match
- Competitive pay
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Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- Created to redefine senior living by blending care with hospitality.
- Operates properties across the U.S., offering a range of living options including independent living, assisted living, memory care, and skilled nursing services.
- Committed to providing high-quality services in environments that foster community and well-being.
- Known for innovative, beautiful spaces designed for active, engaged seniors.
- Offers personalized care alongside a rich array of amenities and activities.
- They are committed to providing exceptional services that enhance the lives of their residents.
- They foster a culture of respect, collaboration, and innovation.
- They value teamwork and accountability.
- They prioritize integrity, transparency, and ethical decision-making.
- They are dedicated to providing a safe and inclusive environment for all employees.
2050
Net-zero emissions target
The company aims to achieve net-zero emissions.
- The company aims to reduce its carbon footprint through energy efficiency, renewable energy sourcing, and sustainable building practices.
- The company has implemented energy-efficient systems and practices at its communities to reduce overall energy consumption.
- The company's ongoing efforts focus on waste reduction, water conservation, and sustainable sourcing in all of its properties.
- fosters a diverse and inclusive workplace where all employees are valued and respected.
- is committed to equitable career advancement and providing opportunities for all employees.
- tracks gender and diversity metrics to ensure fair representation and equal opportunities across all levels of the organization.
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