Customer Growth Manager

Description

Requirements

• You have proven experience in customer growth, retention, sales, or commercial roles, with accountability for delivering measurable results.
• You have experience managing loyalty programmes, campaigns, or customer engagement initiatives that deliver ROI.
• Believing in community spirit – fostering connections and inclusivity.
• You understand customer acquisition, lifecycle management, retention, and loyalty strategies.
• You've worked in customer-facing, multi-site, or membership-based organisations such as leisure, retail, hospitality, or fitness.
• You use data and insight to identify opportunities, solve problems, and drive continuous improvement.
• You collaborate effectively across Sales, Operations, Marketing, Product, and Customer Experience teams.

Benefits

• Competitive salary, with a salary review yearly
• Training and development
• Cashback plan for healthcare costs – up to £500 saving per year
• Extra perks including huge discounts and offers from shops, cinemas and much more.
• Excellent holiday package – 33 days annual leave (including bank holidays) with the option to buy or sell leave
• A bonus scheme for all colleagues at 2%
• Pension with matched contributions up to 7%

Training + Development

Interview process

Visa Sponsorship

Security clearance