Executive Director - Visitors Experience (COR424) at Qiddiya | القدية in Riyadh, Riyadh, Saudi Arabia | Kablio

Role

Description

guest experience

team leadership

touchpoint optimization

engagement programs

metrics analysis

strategy development

Stay informed on worldwide trends in guest services and experience design, incorporating best practices into Qiddiya's framework
Lead and manage the visitors experience team, creating a culture of excellence in guest services and support
Foster a collaborative environment, encouraging feedback, creativity, and open communication among team members
Ensure all visitor touchpoints—digital and physical—are optimized for user-friendliness, accessibility, and engagement
Design and execute innovative visitor engagement initiatives and programs that reflect Qiddiya's values and enhance the overall guest journey
Monitor and analyze visitor feedback and metrics to continuously improve services and offerings
Report to senior management on visitors' experience strategies, performance metrics, enhancements, and ongoing initiatives
Develop and implement a comprehensive strategy for visitors' experience, focusing on engagement, satisfaction, and loyalty
Collaborate with various departments, including marketing, operations, and entertainment, to deliver seamless and unified visitor experiences

Requirements

10-15 years

leadership

analytics

crm

hospitality degree

bilingual

A minimum of 10-15 years of experience in visitor experience management, customer service, or hospitality, with a focus on large-scale operations
Creative thinker with a passion for crafting memorable and impactful visitor experiences
Proven track record in developing and executing successful visitor experience strategies
Exceptional communication and interpersonal skills, with the ability to engage and inspire diverse audiences
Strong leadership and team management abilities, with experience in cultivating high-performing teams
Strong analytical skills and experience in leveraging data to drive decision-making and improvements
Familiarity with digital engagement tools, visitor management systems, and CRM software
Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field (Master's degree preferred)
Fluent in both Arabic and English is preferred

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$9.8B Budget

Project Investment

Total allocated funds for building the destination city.

300 Attractions

Unique Experiences

Including theme parks, sports, and cultural venues.

17M Visitors

Annual Visitor Projection

Expected visitors by 2030, showcasing global appeal.

600K Residents

Future Population

Anticipated residents once the city is fully developed.

Rising southwest of Riyadh, it is backed by Saudi Arabia’s Public Investment Fund.
Built to blend 'play' into everyday life, creating immersive, lifelong experiences.
Development is unfolding in phases, with Phase 1 including various projects and attractions such as Six Flags, Aquarabia, and a world-class motorsports circuit.
Beyond thrill parks, it is establishing vibrant sports, arts, and cultural districts, plus residential and community infrastructure.
Key sector expertise spans entertainment, tourism, infrastructure, sports, and cultural development.
By 2030, it is projected to host millions of visitors annually and offer hundreds of thousands of jobs.
Notable features include the Middle East’s largest Six Flags park, a Formula 1-grade racetrack, and the world’s only Dragon Ball theme park.

Culture + Values

‘Now We Play’ purpose-driven culture using the power of play to advance society
Collaborative care for people and environment enabling all stakeholders to flourish
Ethical business conduct and transparency embedded in governance
Safety culture committed to zero harm
Local heritage celebration through accessible, affordable destination design

Environment + Sustainability

Net Zero by 2060

Carbon Emissions Target

Aiming to achieve net-zero carbon emissions by 2060 to reduce its environmental impact.

20% Energy Reduction

Energy Efficiency Goal

Committed to reducing energy consumption by 20% relative to the 2021 SEC benchmark.

100% Wastewater Reused

Water Management Initiative

Ensuring all wastewater is treated and reused for landscaping purposes.

80% EV Charging

Sustainable Transportation

Equipping 80% of parking slots with EV charging stations by 2035.

ESG vision focused on minimizing environmental footprint under theme 'Play Right'
94% municipal solid waste landfill diversion by 2035
90% organic waste composted on-site by 2035
Support for Saudi Green Initiative, Green Riyadh and UN SDGs

Inclusion & Diversity

40% Target

Women in Workforce

Aiming to achieve 40% female representation in the overall workforce by 2030.

30% Target

Women in Leadership

Committed to reaching 30% female representation in leadership positions by 2030.

100% Accessibility

Public Realm Accessibility

Ensuring full accessibility in public spaces for individuals with disabilities.

Affordability programme with discounted tickets for low‑income visitors

Articles

Careers at Qiddiya

About Qiddiya

Role

Description

guest experience

team leadership

touchpoint optimization

engagement programs

metrics analysis

strategy development

Stay informed on worldwide trends in guest services and experience design, incorporating best practices into Qiddiya's framework
Lead and manage the visitors experience team, creating a culture of excellence in guest services and support
Foster a collaborative environment, encouraging feedback, creativity, and open communication among team members
Ensure all visitor touchpoints—digital and physical—are optimized for user-friendliness, accessibility, and engagement
Design and execute innovative visitor engagement initiatives and programs that reflect Qiddiya's values and enhance the overall guest journey
Monitor and analyze visitor feedback and metrics to continuously improve services and offerings
Report to senior management on visitors' experience strategies, performance metrics, enhancements, and ongoing initiatives
Develop and implement a comprehensive strategy for visitors' experience, focusing on engagement, satisfaction, and loyalty
Collaborate with various departments, including marketing, operations, and entertainment, to deliver seamless and unified visitor experiences

Requirements

10-15 years

leadership

analytics

crm

hospitality degree

bilingual

A minimum of 10-15 years of experience in visitor experience management, customer service, or hospitality, with a focus on large-scale operations
Creative thinker with a passion for crafting memorable and impactful visitor experiences
Proven track record in developing and executing successful visitor experience strategies
Exceptional communication and interpersonal skills, with the ability to engage and inspire diverse audiences
Strong leadership and team management abilities, with experience in cultivating high-performing teams
Strong analytical skills and experience in leveraging data to drive decision-making and improvements
Familiarity with digital engagement tools, visitor management systems, and CRM software
Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field (Master's degree preferred)
Fluent in both Arabic and English is preferred

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$9.8B Budget

Project Investment

Total allocated funds for building the destination city.

300 Attractions

Unique Experiences

Including theme parks, sports, and cultural venues.

17M Visitors

Annual Visitor Projection

Expected visitors by 2030, showcasing global appeal.

600K Residents

Future Population

Anticipated residents once the city is fully developed.

Rising southwest of Riyadh, it is backed by Saudi Arabia’s Public Investment Fund.
Built to blend 'play' into everyday life, creating immersive, lifelong experiences.
Development is unfolding in phases, with Phase 1 including various projects and attractions such as Six Flags, Aquarabia, and a world-class motorsports circuit.
Beyond thrill parks, it is establishing vibrant sports, arts, and cultural districts, plus residential and community infrastructure.
Key sector expertise spans entertainment, tourism, infrastructure, sports, and cultural development.
By 2030, it is projected to host millions of visitors annually and offer hundreds of thousands of jobs.
Notable features include the Middle East’s largest Six Flags park, a Formula 1-grade racetrack, and the world’s only Dragon Ball theme park.

Culture + Values

‘Now We Play’ purpose-driven culture using the power of play to advance society
Collaborative care for people and environment enabling all stakeholders to flourish
Ethical business conduct and transparency embedded in governance
Safety culture committed to zero harm
Local heritage celebration through accessible, affordable destination design

Environment + Sustainability

Net Zero by 2060

Carbon Emissions Target

Aiming to achieve net-zero carbon emissions by 2060 to reduce its environmental impact.

20% Energy Reduction

Energy Efficiency Goal

Committed to reducing energy consumption by 20% relative to the 2021 SEC benchmark.

100% Wastewater Reused

Water Management Initiative

Ensuring all wastewater is treated and reused for landscaping purposes.

80% EV Charging

Sustainable Transportation

Equipping 80% of parking slots with EV charging stations by 2035.

ESG vision focused on minimizing environmental footprint under theme 'Play Right'
94% municipal solid waste landfill diversion by 2035
90% organic waste composted on-site by 2035
Support for Saudi Green Initiative, Green Riyadh and UN SDGs

Inclusion & Diversity

40% Target

Women in Workforce

Aiming to achieve 40% female representation in the overall workforce by 2030.

30% Target

Women in Leadership

Committed to reaching 30% female representation in leadership positions by 2030.

100% Accessibility

Public Realm Accessibility

Ensuring full accessibility in public spaces for individuals with disabilities.

Affordability programme with discounted tickets for low‑income visitors

Articles

Careers at Qiddiya

About Qiddiya