Order Management Specialist

Description

• Liaison between Project Coordinators, Sales, Billing Supply Chain to ensure all customer/product issues are addressed in a timely manner
• Develop cross-functionally relationships to ensure timing and accuracy SLAs are met
• Serve as the front line gatekeeper for all incoming sales orders, ensuring they are accurate and complete, are processed in a timely fashion, and that all systems remain up to date throughout the order life cycle
• Notify appropriate parties to alleviate Credit Holds from Customer Accounts
• Manage order changes and coordinate BOM adjustments with Supply Chain
• Managing onboarding and activation of new contractor/ Homeowner partners in Salesforce and Peoplesoft
• Ensure invoices are paid in a timely manner
• Manage price deviations, credit requests, and billing verification
• Create SKUs for new products and service offerings
• Coordinate ship & delivery dates with Project Coordinators & Supply Chain

Requirements

• 3-5 years of proven work experience in an administrative role Required
• Salesforce CRM and PeopleSoft preferred
• Ability to communicate clearly and effectively with internal and external functional teams verbally, in writing, and via presentations
• Success with meeting deadlines under pressure, performing and managing multiple tasks simultaneously, and working independently
• Bachelor’s Degree in Arts/Sciences (BA/BS) or a combination of education and equivalent experience Preferred
• Comfortable working as a team player in a startup atmosphere where no job is too small

Benefits

• We offer a wide range of health insurance options that include medical, dental, and vision for you and your family. 2. Our Family-Building benefits support the many different journeys to fertility and parenthood. 3. Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions. 4. Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee’s primary residence. 5. Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program. 6. We're committed to fostering a culture that reflects our values to connect, empower, evolve, and inspire. We offer many opportunities for employees to connect with one another, including through our Employee Resource Groups who focus on education and allyship for all of our employees.

Training + Development

Interview process

Visa Sponsorship

Security clearance