L2 IT Infrastructure & Managed Services Engineer at Rmsi in Reading, England, United Kingdom | Kablio

Role

Description

active directory

imaging deployment

network monitoring

security controls

itsm management

server management

The L2 IT Infrastructure & Managed Services Engineer will provide advanced technical support across server, network, cloud, security, and end-user technologies. The role involves handling escalated incidents, performing root-cause analysis, executing infrastructure changes, and ensuring high availability of IT services in a managed services environment.

Handle Active Directory, DNS, DHCP, Group Policies, File Server, Print Server.
Manage laptop/desktop imaging, asset lifecycle, application deployment.
Monitor network performance and escalate complex cases to L3 when required.
Support configuration of routers, L2/L3 switches, firewalls (Cisco, Fortinet, Sophos, Palo Alto—any applicable).
Diagnose Windows OS issues, application failures, peripheral faults, mobility support.
Respond to security alerts, vulnerabilities, and participate in remediation efforts.
Manage incidents, service requests, and changes in ITSM tools (ServiceNow, ManageEngine).
Manage user provisioning, policies, security settings, Azure AD, OneDrive, SharePoint.
Manage VLANs, STP, ACLs, port security, VPN, WAN technologies.
Perform OS hardening, performance tuning, user/group management, and backup validation.
Handle escalations for Windows, endpoint, and other software issues like GIS, Office, and Adobe.
Prepare RCA for recurring issues and propose preventive actions.
Implement and monitor security controls such as endpoint protection, patching, DLP, MFA, encryption.
Manage and support Windows & Linux servers (installation, configuration, patching, troubleshooting).
Maintain compliance with organizational IT security standards.
Troubleshoot L2-level issues in LAN/WAN, switching, routing, and wireless networks.

Requirements

microsoft 365

azure

aws

ccna

virtualization

windows/linux

Technical Skills

E. End-User & Desktop Support (Advanced L2)

Soft Skills

Working knowledge of handling cloud infrastructure.
Familiarity with IT security tools and policies.
Team player with willingness to learn new technologies.
Solid troubleshooting skills following ITIL practices.
Customer-oriented mindset with proactive approach.
Experience with virtualization and cloud environments.
Good understanding of networking fundamentals (CCNA-level).
Ability to handle pressure and manage multiple priorities.
Strong communication and documentation skills.
Strong knowledge of Windows/Linux server administration.
Support cloud platforms: Microsoft 365, Azure, or AWS (as applicable).

Benefits

D. IT Security

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

A geospatial and engineering services company, driven by innovation and expertise.
A global leader in delivering integrated solutions in mapping, data analytics, and design.
Instrumental in enhancing infrastructure, utilities, and energy projects around the world.
Services extend to critical sectors like water resources, energy, transport, and commercial real estate.
Worked on large-scale projects, transforming complex data into actionable insights for better decision-making.
Notable success in creating bespoke solutions that meet the evolving needs of urban and rural landscapes.
Focus on technological advancements like GIS and AI-driven solutions sets it apart in the market.

Culture + Values

Integrity in everything we do.
Commitment to excellence and innovation.
Collaboration with clients and partners for mutual growth.
Sustainability in our approach to projects and operations.
Diversity of thought, background, and culture in our teams.
Continuous learning and development of our employees.

Environment + Sustainability

2030 Target

Carbon Neutrality Goal

Achieving net zero carbon emissions.

RMSI is committed to reducing its environmental footprint and promoting sustainability in all aspects of its business.
Implementation of eco-friendly practices in operations and projects.
Promotion of energy efficiency through renewable energy solutions.
Reduction in paper usage through digital transformation.

Inclusion & Diversity

Fosters a culture of inclusivity and values diversity within the workplace.
Promotes a culture where employees are respected, valued, and treated fairly regardless of gender, race, or background.
Regular training on inclusivity and unconscious bias.

Articles

Careers at RMSI

Our Projects

Contact RMSI

Role

Description

active directory

imaging deployment

network monitoring

security controls

itsm management

server management

Handle Active Directory, DNS, DHCP, Group Policies, File Server, Print Server.
Manage laptop/desktop imaging, asset lifecycle, application deployment.
Monitor network performance and escalate complex cases to L3 when required.
Support configuration of routers, L2/L3 switches, firewalls (Cisco, Fortinet, Sophos, Palo Alto—any applicable).
Diagnose Windows OS issues, application failures, peripheral faults, mobility support.
Respond to security alerts, vulnerabilities, and participate in remediation efforts.
Manage incidents, service requests, and changes in ITSM tools (ServiceNow, ManageEngine).
Manage user provisioning, policies, security settings, Azure AD, OneDrive, SharePoint.
Manage VLANs, STP, ACLs, port security, VPN, WAN technologies.
Perform OS hardening, performance tuning, user/group management, and backup validation.
Handle escalations for Windows, endpoint, and other software issues like GIS, Office, and Adobe.
Prepare RCA for recurring issues and propose preventive actions.
Implement and monitor security controls such as endpoint protection, patching, DLP, MFA, encryption.
Manage and support Windows & Linux servers (installation, configuration, patching, troubleshooting).
Maintain compliance with organizational IT security standards.
Troubleshoot L2-level issues in LAN/WAN, switching, routing, and wireless networks.

Requirements

microsoft 365

azure

aws

ccna

virtualization

windows/linux

Technical Skills

E. End-User & Desktop Support (Advanced L2)

Soft Skills

Working knowledge of handling cloud infrastructure.
Familiarity with IT security tools and policies.
Team player with willingness to learn new technologies.
Solid troubleshooting skills following ITIL practices.
Customer-oriented mindset with proactive approach.
Experience with virtualization and cloud environments.
Good understanding of networking fundamentals (CCNA-level).
Ability to handle pressure and manage multiple priorities.
Strong communication and documentation skills.
Strong knowledge of Windows/Linux server administration.
Support cloud platforms: Microsoft 365, Azure, or AWS (as applicable).

Benefits

D. IT Security

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found