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Business Solution Manager
Hydro One
Lead unionized team managing M365 ecosystem, ensuring stability, security, compliance.
1d ago
Expert & Leadership (13+ years)
Full Time
Toronto, Ontario, Canada
Hybrid
Company Size
9,381 Employees
Service Specialisms
Builder & contractor services
Tree trimming
Temporary disconnect
Underground cable locate
Electrical inspection
New service layout
Service upgrade
Stray voltage assessment
Sector Specialisms
Transmission
Distribution
Industrial
Energy
Commercial
Residential
Telecommunications
Renewable Energy
Role
What you would be doing
requirements definition
business case
project delivery
it alignment
stakeholder coordination
investment prioritization
- Assist in creating requirements and following the Enablement Investment Management process. Own the sub-processes for problem definition, requirements definition and assist in business case development for a business unit.
- Support project managers, business and staff on engagements as needed to ensure effective and efficient use of resources and delivery of business value.
- Work with Directors & Managers within Enablement to ensure the business/system plans are reflected in the annual business planning process.
- Cooperate with other areas of BIT in the application of standards, methodologies, and architectures.
- Act as a cooperative partner with Business unit staff and provide IT thought leadership in a useful, non-bureaucratic fashion.
- Advise the assigned Business Units of the feasibility of specific, business-initiated projects which involve IT.
- Align IT to business strategies and requirements.
- Work with other AM’s to leverage cross business synergies and understanding and communicates interdependencies.
- Provide guidance to assigned Business Unit management on IT related education requirements for the Business Unit teams.
- Act as a staff advisor and consultant to the business groups with advice, counsel and representation in technology opportunities, trends, planning and delivery of services. The AM owns the business unit relationship with key business partners.
- Participate in continuous learning related to technology trends and directions and opportunities.
- Work with clients to help determine service level requirements.
- Co-ordinate stakeholders to create consensus on requirements which will be translated into business applications. Facilitate documentation of these requirements.
- Aid in successful and timely project delivery.
- Advise the Management on opportunities for IT leverage between and within business-initiated projects and with existing architecture and infrastructure
- Provide an interface to IT: translating business needs into technical solution requirements
- Clarify for and provide advice to stakeholders, alternative paths for improving business return and business case associated with these actions.
- Support the business in planning activities focusing on the integration of system and technology plans with the goals, objectives, budgets and strategies of the business. In essence, focuses on how the business will evolve through employing technology to achieve this vision. Assist with business unit prioritization of investments.
What you bring
microsoft 365
5 years
supervisory
bachelor's
team leadership
stakeholder
- Teamplayer - able to work with others as part of a team, as opposed to working separately or competitively.
- Demonstrated ability to identify with stakeholder mindset; hear and organize stakeholder concerns
- Extensive experience with the Microsoft 365 platform and its administration.
- Strategic business thinking - Ability to use their unique skill as a business/IT translator to help executives and management make appropriate strategic decisions in their sphere of control.
- Impact and Influence - able to persuade, convince, influence or impress others but must be built on a strong IT foundation to go along with the business acumen.
- Experience managing or working within a unionized environment strongly preferred.
- Information seeking - ability to acquire information relevant to the achievement of valued goals Listening,
- Understanding and Responding skills: ability to accurately listen, understand and respond appropriately when interacting with individuals and groups is critical.
- Demonstrated Management Skills: Client - service Orientation
- Team leadership - ability to take a role as leader of a team or other group.
- Minimum 5 years of progressive experience managing IT systems, with at least 2 years in a supervisory or managerial role.
- Directiveness - able to collaboratively obtain agreement with one’s wishes where the power of one’s position is used appropriately and effectively, with the long-term good of the organization in mind Facilitator
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
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Company
Overview
98% Grid Operation
High-Voltage Grid Control
Controls the majority of Ontario's high-voltage electricity transmission network.
1.5M Customers
Customer Reach
Provides electricity to over 1.5 million residents and businesses across Ontario.
$36.7B Assets
Financial Strength
Controls significant infrastructure worth CA$36.7 billion, underscoring its essential role in Ontario's energy sector.
$8.5B Revenues
Annual Performance
Generated CA$8.5 billion in revenue in 2024, reflecting its financial scale and operational efficiency.
- Born in 1999 from the breakup of Ontario Hydro, it inherited a century‑old mission to power rural and urban communities.
- It supports large industrial clients through high-voltage transmission while delivering electricity to homes and businesses.
- Notable for becoming Canada’s first utility to publish a Sustainable Financing Framework, enabling green bonds.
- Despite its essential role, some rural users note long lead times for service—revealing challenges in scale and demand.
- Building a workforce that reflects the diverse population of the communities where we live and work
- Diversity Matters, Equity Builds, Inclusion Connects
- We believe that the background, experience, perspective and talent of each individual enriches our company
- We embrace our differences
- We respect diverse opinions
- We foster an open, collaborative work environment
- We strive for a corporate culture where all employees are valued, respected, feel a sense of belonging, and have equal access to opportunities
- Our employees bring the broadest possible perspectives, generate new ideas and deliver the best possible customer service
41% decrease
GHG Emissions Reduction
Achieved a significant reduction in greenhouse gas emissions compared to a 2018 baseline through improved operational efficiency.
30% reduction
GHG Emissions Target
Committed to reducing greenhouse gas emissions by 30% by 2030, reflecting ambitious climate action goals.
50% EV conversion
Fleet Electrification
Aimed to convert 50% of light-duty vehicles to electric or hybrid by 2025, with plans to reach 100% by 2030.
CAD 2.375B bonds
Sustainable Financing
Raised CAD 2.375 billion in green bonds in 2023 to support sustainability initiatives under a structured framework.
- Reduction of SF₆ emissions and optimized energy efficiency in facilities
- Fleet conversion target: 100% light-duty vehicles to EV/hybrids by 2030
- 44% of sedans and SUVs converted to EVs/hybrids by end of 2024
- 35 charging stations installed to support EV adoption
- 62 hectares of pollinator habitats established
- Exceeding 5% goal in sourcing spend with Indigenous businesses/materials
3.5% Executives
Black Representation
Goal to have 3.5% of Black executives and board directors by 2025 as part of the BlackNorth Initiative.
5% Student Hires
Black Talent Pipeline
Target to achieve 5% of Black student hires by 2025 to support diversity in recruitment.
30% Women Executives
Gender Representation
Commitment to ensure at least 30% of executives and board members identify as women, aligning with the Catalyst Accord.
- Building a workforce that reflects the diverse population of the communities where we live and work
- Employee Resource Groups supporting various identities: Accessibility & Inclusion, Black Employee Resource Circle, Indigenous Network Circle, Men as Allies, Mosaic, People in Energy, Pride One, South Asian Network, Women in Trades, Technology and Engineering
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