Department Coordinator

Description

• Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
• Create and maintain service tickets to ensure service dates are met
• Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets
• Represent the company in a professional manner
• Assist field techs with technical/mechanical troubleshooting/problem solving
• Provide accurate work orders and picking lists to the warehouse for inventory pulling
• Assist with billing paperwork and meeting customer billing document requirements
• Run, review and manage department reports to ensure the department is meeting customer expectations and commitments
• Ensuring customer COD payments are collected prior to job completion
• Work with estimating team to provide service quotes when required

Requirements

• Experience in a dispatch or other high volume administration field is a plus
• Must have excellent communication skills and focused on customer service
• Experience using Microsoft Office Suite
• Must have good time management skills, be organized and the ability to multi-task

Benefits

• Company paid: Life insurance, short-term disability, & long-term disability
• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
• Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
• Medical, dental, and vision options: Available on the 1st day of the month following your start date!
• Floating Holidays: Up to 2 floating holidays per year
• 401k retirement plan: Including an employer match!
• Competitive compensation: Including annual performance evaluations!

Training + Development

Interview process

Visa Sponsorship

Security clearance