Field Service Technician

Description

Diagnose and troubleshoot equipment and system issues on-site

Maintain accurate service records and documentation

Respond promptly to service calls and customer requests

Perform scheduled preventive maintenance on existing equipment and systems

Follow all safety protocols and procedures when working on-site

Provide training and guidance to customers on the proper operation and maintenance of equipment

Install, configure, and test systems at customer locations according to specifications and procedures

Quoting customers for service visits

Managing preventative maintenance agreements in the region

Repair or replace faulty components and parts as needed

• Diagnose and troubleshoot equipment and system issues on-site
• Maintain accurate service records and documentation
• Respond promptly to service calls and customer requests
• Perform scheduled preventive maintenance on existing equipment and systems
• Follow all safety protocols and procedures when working on-site
• Provide training and guidance to customers on the proper operation and maintenance of equipment
• Install, configure, and test systems at customer locations according to specifications and procedures
• Quoting customers for service visits
• Managing preventative maintenance agreements in the region
• Repair or replace faulty components and parts as needed

Requirements

Strong technical knowledge and understanding of field service operations, including installations, repairs, and maintenance.

Effective communication and interpersonal skills to interact with team members, clients, and vendors.

Excellent organisational, and problem-solving skills.

Experience with Google Workspace is a plus

Strong customer service orientation with a commitment to delivering exceptional service.

Proven experience in a field service environment. Prior experience in the lab water industry is a plus

Valid driver's license and willingness to travel to various job sites as required.

We are seeking a highly motivated and experienced Field Service Engineer to join our West coast field service team. The Field Service Engineer will be responsible for ensuring the successful execution of all field service activities, including installations, repairs, and preventative maintenance in the San Francisco bay area. The ideal candidate will possess excellent technical and communication skills, and be committed to providing exceptional service to our clients.

Proficient in using computer software and systems related to field service operations.

Bachelor's degree in a relevant technical field or equivalent work experience in lieu of a degree.

Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

• Strong technical knowledge and understanding of field service operations, including installations, repairs, and maintenance.
• Effective communication and interpersonal skills to interact with team members, clients, and vendors.
• Excellent organisational, and problem-solving skills.
• Experience with Google Workspace is a plus
• Strong customer service orientation with a commitment to delivering exceptional service.
• Proven experience in a field service environment. Prior experience in the lab water industry is a plus
• Valid driver's license and willingness to travel to various job sites as required.
• Proficient in using computer software and systems related to field service operations.
• Bachelor's degree in a relevant technical field or equivalent work experience in lieu of a degree.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Benefits

We offer a competitive salary package and benefits, along with opportunities for growth and advancement within our organisation. If you are a dedicated professional with a passion for delivering outstanding field service, we encourage you to apply for this rewarding opportunity

(Salary Range $80,000 - $88,000 USD per year plus incentives)

Training + Development

Interview process

Visa Sponsorship

Security clearance