Service Coordinator
Cerris Systems
Coordinate dispatch, admin, invoicing, and client relations for service department.
13 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years), Junior (1-3 years)
Full Time
Kansas City, MO
Field
Company Size
51 Employees
Service Specialisms
Commercial contractor
Mechanical contractor (MEP)
Preconstruction
Construction
Mechanical service
HVAC
Plumbing
Refrigeration
Sector Specialisms
Healthcare
Energy
Mission Critical
Pharmaceutical
Industrial
Commercial
Role
What you would be doing
contract management
invoice processing
work orders
dispatch coordination
safety promotion
client updates
- Assist in the management of renewing and scheduling maintenance contracts. Track expiring maintenance contracts and follow up to drive renewals.
- Coordinate and supervise administrative support activities with additional personnel.
- Create and submit customer invoices. Follow up on customer invoices overdue by 30 days or more, as well as vendor invoices overdue by 60 days or more, to ensure collection of amounts owed and drive collection of accounts receivable.
- Assist in the coordination and scheduling of maintenance contract activities.
- Promote the company safety culture and safety awareness throughout the company, projects, or office.
- Follows directions and refers all exceptions to supervisor
- Compose and/or edit letters, memos, reports, procedures, etc., as required.
- Provide coding and time entry assistance to field personnel as needed. the coding of and entry into accounting system of service technician payroll.
- Perform other administrative activities including, but not limited to, drafting and responding to emails, electronic filing, and working with internal and external clients
- Create, update, and modify work orders, including entering lump sum budgets, attaching turnover packages, and issuing purchase orders.
- Keep clients updated on status of requested service.
- Create and update files of various types. For example: documents, spreadsheets, and databases.
- Coordinate and assist with prioritizing the dispatching of field personnel and resources.
- May help develop, interpret, and administer a company policy, program or procedure requiring independent decision making.
- Post-service follow-up with customers to ensure satisfaction prior to sending invoice.
- Create client proposals based on information and pricing provided by others.
- Perform other administrative activities such as answering phones, drafting and responding to emails, electronic filing, greeting and assisting visitors, and working with internal and external clients.
- Assist in the coordination of jobsite activities such as deliveries, rigging, equipment, tools, etc.
What you bring
ms office
high school
1 year
problem solving
communication
organizational
- Ability to understand and implement best practice standards
- Ability to perform work accurately and completely, and in a timely manner
- Knowledge of organizational structure and available resources
- Ability to build relationships and collaborate within a team
- Ability to be proactive and resourceful
- Other technical experience such as military, public service, on the job training programs, etc. may meet this requirement as determined by local management.
- Organizational skills
- Must be able to lift up to 25 pounds
- Ability to adapt to change and stress in the work environment and manage competing demands while maintaining high performance levels
- Ability to deliver quality through attention to detail
- 1 year or more of related work experience preferred
- High school diploma or General Education Degree (GED).
- Proficiency in MS Office and all other company utilized software
- Ability to quickly and effectively solve complex problems
- Listening skills
- Ability to follow-up on inquiries in a timely manner
- Ability to build relationships with team members that transcend a project
- Ability to prioritize multiple projects
- Ability to learn and use a variety of software, tools, and systems necessary to meet business needs
- Occasional activity: standing, walking, bending, reaching above shoulder
- Strong communication skills, verbal and written
- Frequent activity: sitting, viewing, and typing on computer screen
- Normal office environment
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- Founded with the aim of delivering cutting-edge technology solutions to businesses worldwide.
- Specializes in providing seamless integration of complex systems for diverse sectors.
- Has a strong history of working with both private and public sector clients on large-scale projects.
- Offers expertise in optimizing business processes and enhancing operational efficiency.
- Focuses on creating tailored solutions to meet the unique needs of each client, ensuring sustainable growth.
- Typical projects involve advanced infrastructure systems, energy management, and automation technologies.
- Recognized for its innovative approach in integrating digital tools with traditional business operations.
- Committed to driving technological advancements across industries with a forward-thinking approach.
- Commitment to delivering exceptional customer service and support
- Innovative solutions with a focus on technology and automation
- Collaboration and teamwork across all levels
- Continuous improvement and professional development
- Integrity and transparency in all business dealings
Net Zero by 2030
Emissions Target
Commitment to achieving net zero emissions by 2030, aligning with global sustainability goals.
- Reduction of energy consumption and waste across operations
- Focus on utilizing renewable energy sources where possible
- Implementation of environmentally friendly product designs
- Regular environmental audits and performance evaluations
- Fostering an inclusive work environment where all employees feel valued
- Providing equal opportunities for professional growth and advancement
- Commitment to hiring diverse talent across all roles
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