Construction‑led Approved Housing Body building and managing social & cost‑rental homes in Ireland.
Manage housing allocations, applications, rent checks and stakeholder liaison.
7 days ago ago
€29,913 - €38,711
Junior (1-3 years)
Full Time
Waterford, County Waterford, Ireland
Hybrid
Company Size
437 Employees
Service Specialisms
Construction services
Project Management
Consulting
Property Development
Design
Sector Specialisms
Social Housing
Cost Rental Housing
Early Childhood Care and Education
Day Care Services for Older People
Family Homeless Services
Refugee Resettlement Services
Family Support
Construction Management
Role
Description
application processing
letting conditions
lottery management
activeh system
data reporting
agency liaison
Application Processing: Handle the processing of applications, conduct eligibility checks, and manage the communication with successful applicants regarding required documents, timelines as per our Policy and Procedures.
Letting Conditions: Issue and process letting conditions to tenants, ensuring compliance with organisational policies.
Issue Identification and Escalation: Identify complex issues and escalate them to the appropriate subject experts within the organisation when needed.
Preparation and Advertisement: Collaborate with relevant departments to prepare for the advertisement of new developments. Prepare a keyholder system and relevant documentation, such as FAQs and development forms, as needed.
Communication and Reporting: Address queries related to developments and schemes, manage dedicated inboxes, and ensure timely responses. Report on application returns and refusals to senior managers.
Follow-Up: Proactively follow up on the return of applications to minimise void times, utilising spreadsheets for tracking and Active H system.
External Agency Liaison: Work with external agencies to resolve customer inquiries and improve services, maintaining the highest standards of client confidentiality.
Liaison with TRO: Coordinate with the Tenant Relations Officer (TRO) to ensure timely assessments, offers, and allocation of units through the Active H system.
Communications: Managing dedicated inboxes and ensuring to respond in a timely manner.
Refusals and Appeals: Manage refusals and appeals, providing clear evidence and rationale for decisions.
Setup and Processing: Manage the setup of contacts and the creation of applications upon receipt of nominations. Oversee the processing of applications, including income calculations for rent checks.
Lottery Management: Organise and manage the lottery process for new schemes, including liaising with internal and external stakeholders and overseeing the setup of contacts and applications post-lottery.
Requirements
crm
word
excel
administration
communication
teamwork
Customer Interaction: Demonstrate empathy and professionalism in interactions with customers, maintaining a positive representation of the organisation.
Communication: Fluent in English with strong verbal and written communication skills, good telephone manners, and the ability to talk, type, and listen simultaneously.
Interpersonal Skills: Excellent listening and people skills, with the ability to relate to individuals in stressful situations.
Self-Management: Able to prioritise and manage workloads independently, working without direct supervision.
At least one year's administration experience.
Detail-oriented: Strong attention to detail with the ability to work under pressure and meet tight deadlines.
Proficiency in standard desktop IT applications (e.g., Word, Excel) and the ability to operate multiple systems simultaneously, such as internal CRM systems and Active H.
Professionalism: Tact, diplomacy, and respect for confidentiality.
Adaptability: Motivated, adaptable to change, and open to constructive feedback.
Team Collaboration: Ability to work effectively with internal and external partners.
Benefits
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Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Early 1980s founded
Year of establishment
The organisation was established in the early 1980s, marking the beginning of its impact on Ireland's social housing sector.
€2 billion programme
Housing Development Budget
The organisation manages a €2 billion housing programme, delivering thousands of mixed-tenure homes across Ireland.
€65k savings per home
The organisation achieves cost savings of approximately €65,000 per home through fixed-price contracts.
4,000+ homes in 2025
Construction Milestone
The organisation is on track to deliver over 4,000 homes under construction by 2025.
Pioneered a construction-led model that reshaped Ireland’s social housing sector.
Drives a housing programme with an in-house team of architects, planners, quantity surveyors, and construction managers.
Partners with state agencies and local authorities on major Dublin schemes, including Airton Road, Rathbourne Wharf, and Parkleigh.
Embeds community infrastructure like crèches, retail units, and open spaces into projects to foster vibrant, sustainable neighborhoods.
Creates family homeless hubs with 24/7 support, early-year and eldercare centres, and refugee resettlement services across Ireland.
Pilots innovative initiatives like the Brain Health Village in Wicklow, integrating health research into housing design.
Operates as Ireland’s largest construction-led Approved Housing Body.
Culture + Values
They are committed to providing quality services to their tenants and communities.
They strive to create an inclusive and supportive working environment.
They value collaboration and teamwork.
They act with integrity, professionalism, and respect.
They are passionate about social impact and housing solutions.
Environment + Sustainability
2050 Net Zero
Carbon Neutrality Target
Aiming to achieve net zero carbon emissions by the year 2050, showcasing a commitment to climate action and sustainability.
Aim to reduce carbon emissions and improve energy efficiency across housing stock.
New developments designed to be energy efficient and sustainable.
Focus on improving environmental performance and promoting sustainability across operations.
Inclusion & Diversity
Actively promote gender equality and inclusive practices.
Aim for a diverse workforce with equal opportunities for all.
Focus on creating a supportive environment for all employees, regardless of background.