Digital Service Delivery Director (E2) at Mace in London, England, United Kingdom | Kablio

Role

Description

digital strategy

data analytics

technology adoption

operational planning

kpi management

client relations

Manage budgets and resources effectively, ensuring compliance with reporting cycles.
Provide executive leadership and guidance to senior teams, including succession planning.
Builds professional relationships and networks.
Builds effective senior leadership teams and coaches others to reach full potential.
Lead the delivery of digital service strategy and objectives across the portfolio.
Represent Mace at senior stakeholder level, influencing strategic decisions and partnerships.
Define and implement operational plans, KPIs, and OKDs to achieve business outcomes.
Champions data and analytics for decision-making and drives technology adoption.
Build and maintain strong relationships with clients, stakeholders, and internal teams.
Champion innovation and continuous improvement in digital service delivery.
Promote health, safety, and wellbeing standards across all digital operations.

Requirements

degree

rics

commercial

strategic

leadership

digital

Degree or postgraduate qualification (or equivalent).
Advanced understanding of management principles and techniques.
Commercial management and operational expertise.
Knowledge of property sectors including residential and student accommodation.
Expert written and verbal communication skills.
Relevant professional training/accreditation (e.g., RICS, CIOB, APM, ICE).
Advanced negotiation, influencing, and engagement capabilities.
Track record of achievement at C-Suite level and leading transformational change.
Strong client engagement experience and sector relationships.
Demonstrable track record in senior leadership/director roles.
Inspiring and transformational leadership style.
Highly advanced commercial awareness and strategic acumen.
Proven operational management experience in service delivery.
Broad knowledge of property and advanced understanding of construction industry.
Strategic thinking and execution.
Ability to lead short- and long-term strategic plans, promoting sustainable and innovative solutions.
Ability to lead transformation and change agendas for operational business areas.
Experience across multiple sectors at senior leadership level.
Advanced communication skills, able to influence at C-Suite level.
Change management and ability to lead transformation agendas.
Strong track record of achieving business growth and profitability in similar portfolios.
Advanced leadership capabilities to lead business areas and portfolios.
Skilled in client engagement, strategic partnering, and driving operational performance.
Comprehensive expertise in digital service delivery lifecycle.
Advanced budgetary expertise and strategic direction setting.

Benefits

Safety first - Going home safe and well

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$1.94B Revenue

Annual Income

Achieved $1.94 billion in revenue and $22 million in net income in 2022.

70 Countries

Global Presence

Operates across five continents and over 70 countries.

2023 Expansion

Strategic Focus

Refocused on core consultancy and construction by divesting its facilities-management arm.

Founded in 1990 by ex-Bovis professionals aiming to overhaul a confrontational construction sector.
Headquartered in London.
Delivers iconic projects such as skyscrapers and transport networks.
Known for projects like the London Eye, The Shard, and Dubai’s record-breaking Ferris wheel.
Specializes in sectors including arts, defence, energy & utilities, transport, and stadiums.
Blends consultancy services with hands-on construction delivery.
Managing programs such as Ontario’s Metrolinx rail tunnel.

Culture + Values

We are collaborative and work as one team, with shared goals and a focus on performance.
We are committed to delivering the highest quality, with a focus on excellence in everything we do.
We operate with integrity and transparency, building trust through honesty and respect.
We put people first, ensuring their safety, wellbeing, and personal development.
We innovate and embrace change, constantly seeking better ways to do things.
We act responsibly and sustainably, considering the impact of our actions on future generations.

Environment + Sustainability

By 2025

Net Zero Carbon Emissions Commitment

The company has committed to achieving net zero carbon emissions, marking a significant milestone in their sustainability efforts.

Focuses on reducing carbon emissions across all operations, including projects and office spaces.
Works with clients to deliver sustainable solutions and reduce environmental impact throughout the lifecycle of projects.
Signatory of the UK Green Building Council's Net Zero Carbon Buildings Commitment.
Environmental strategy includes reducing waste, energy consumption, and water usage.
Implemented rigorous monitoring and reporting systems to track and measure sustainability performance across all operations.

Inclusion & Diversity

30% Women

in Senior Leadership Roles

Target percentage of women in senior leadership roles by 2025.

50% Diverse Hires

New Hires from Diverse Backgrounds

Target percentage of new hires coming from diverse backgrounds by 2025.

Closing Pay Gap

Goal by 2025

Aim to eliminate the gender pay gap by 2025.

Committed to fostering an inclusive and diverse workplace reflecting the communities they serve.
Invests in leadership programs to support women and underrepresented groups in the construction industry.

Articles

Careers at Mace

Mace Projects

About Mace

Role

Description

digital strategy

data analytics

technology adoption

operational planning

kpi management

client relations

Manage budgets and resources effectively, ensuring compliance with reporting cycles.
Provide executive leadership and guidance to senior teams, including succession planning.
Builds professional relationships and networks.
Builds effective senior leadership teams and coaches others to reach full potential.
Lead the delivery of digital service strategy and objectives across the portfolio.
Represent Mace at senior stakeholder level, influencing strategic decisions and partnerships.
Define and implement operational plans, KPIs, and OKDs to achieve business outcomes.
Champions data and analytics for decision-making and drives technology adoption.
Build and maintain strong relationships with clients, stakeholders, and internal teams.
Champion innovation and continuous improvement in digital service delivery.
Promote health, safety, and wellbeing standards across all digital operations.

Requirements

degree

rics

commercial

strategic

leadership

digital

Degree or postgraduate qualification (or equivalent).
Advanced understanding of management principles and techniques.
Commercial management and operational expertise.
Knowledge of property sectors including residential and student accommodation.
Expert written and verbal communication skills.
Relevant professional training/accreditation (e.g., RICS, CIOB, APM, ICE).
Advanced negotiation, influencing, and engagement capabilities.
Track record of achievement at C-Suite level and leading transformational change.
Strong client engagement experience and sector relationships.
Demonstrable track record in senior leadership/director roles.
Inspiring and transformational leadership style.
Highly advanced commercial awareness and strategic acumen.
Proven operational management experience in service delivery.
Broad knowledge of property and advanced understanding of construction industry.
Strategic thinking and execution.
Ability to lead short- and long-term strategic plans, promoting sustainable and innovative solutions.
Ability to lead transformation and change agendas for operational business areas.
Experience across multiple sectors at senior leadership level.
Advanced communication skills, able to influence at C-Suite level.
Change management and ability to lead transformation agendas.
Strong track record of achieving business growth and profitability in similar portfolios.
Advanced leadership capabilities to lead business areas and portfolios.
Skilled in client engagement, strategic partnering, and driving operational performance.
Comprehensive expertise in digital service delivery lifecycle.
Advanced budgetary expertise and strategic direction setting.

Benefits

Safety first - Going home safe and well

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$1.94B Revenue

Annual Income

Achieved $1.94 billion in revenue and $22 million in net income in 2022.

70 Countries

Global Presence

Operates across five continents and over 70 countries.

2023 Expansion

Strategic Focus

Refocused on core consultancy and construction by divesting its facilities-management arm.

Founded in 1990 by ex-Bovis professionals aiming to overhaul a confrontational construction sector.
Headquartered in London.
Delivers iconic projects such as skyscrapers and transport networks.
Known for projects like the London Eye, The Shard, and Dubai’s record-breaking Ferris wheel.
Specializes in sectors including arts, defence, energy & utilities, transport, and stadiums.
Blends consultancy services with hands-on construction delivery.
Managing programs such as Ontario’s Metrolinx rail tunnel.

Culture + Values

We are collaborative and work as one team, with shared goals and a focus on performance.
We are committed to delivering the highest quality, with a focus on excellence in everything we do.
We operate with integrity and transparency, building trust through honesty and respect.
We put people first, ensuring their safety, wellbeing, and personal development.
We innovate and embrace change, constantly seeking better ways to do things.
We act responsibly and sustainably, considering the impact of our actions on future generations.

Environment + Sustainability

By 2025

Net Zero Carbon Emissions Commitment

The company has committed to achieving net zero carbon emissions, marking a significant milestone in their sustainability efforts.

Focuses on reducing carbon emissions across all operations, including projects and office spaces.
Works with clients to deliver sustainable solutions and reduce environmental impact throughout the lifecycle of projects.
Signatory of the UK Green Building Council's Net Zero Carbon Buildings Commitment.
Environmental strategy includes reducing waste, energy consumption, and water usage.
Implemented rigorous monitoring and reporting systems to track and measure sustainability performance across all operations.

Inclusion & Diversity

30% Women

in Senior Leadership Roles

Target percentage of women in senior leadership roles by 2025.

50% Diverse Hires

New Hires from Diverse Backgrounds

Target percentage of new hires coming from diverse backgrounds by 2025.

Closing Pay Gap

Goal by 2025

Aim to eliminate the gender pay gap by 2025.

Committed to fostering an inclusive and diverse workplace reflecting the communities they serve.
Invests in leadership programs to support women and underrepresented groups in the construction industry.

Articles

Careers at Mace

Mace Projects

About Mace