Telecommunications Engineer- Arlington, VA
Costar Group
Support and troubleshoot enterprise voice/telephony systems for global users.
8 days ago ago
Experienced (8-12 years), Junior (1-3 years)
Full Time
Arlington, VA
Office Full-Time
Company Size
4,700 Employees
Service Specialisms
No specialisms available
Sector Specialisms
Commercial Real Estate
Residential
Apartments
Hospitality
Industrial
Retail
Office
Multifamily
Role
What you would be doing
ticketing
remote support
account admin
knowledge base
configuration
phone troubleshoot
- Document problems and solutions in the ticketing system and wiki repo
- Provide support to users in offices across the world via remote assistance tools
- Assist in user account administration, including onboarding.
- Inform management of potential problems and identify problem trends
- Provide guidance, assistance, coordination, and follow up on user questions, problems, or malfunctions of all communication applications
- Contribute to knowledge base development for recurring issues and support documentation.
- Work with service providers to support troubleshooting issues
- Develop configuration and maintenance procedures
- Troubleshoot user phone/communication issues
- Provide support to technicians and other engineers working projects, trouble tickets, and system failures.
- Escalate complex problems to senior IT staff or specialized teams as needed.
What you bring
active directory
azure
office 365
comptia
bachelor’s degree
customer service
- Experience supporting enterprise systems
- Able to communicate effectively with other contacts in order to make projects successful
- Basic understanding of networking concepts such as TCP/IP and DNS, especially in relation to VoIP and telephony systems
- Highly organized and self-motivated with the ability to manage multiple priorities in a fast-paced environment
- A track record of commitment to prior employers
- Experience with moves, adds, and changes within a communication solution
- Experience supporting mobile devices such as iPads, iPhones, and Android phones
- Ability to troubleshoot issues with H.323 and SIP
- 3+ years of experience in corporate IT, Service Desk, or Telecom support roles
- Experience supporting Active Directory, Azure, and Windows File Permissions
- Bachelor’s Degree from an accredited, not for profit university or college
- Proficiency with Windows 10, macOS, and Microsoft Office 365, including O365 administration
- Excellent customer service, problem-solving, and troubleshooting skills
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft MTA/MCSA) or telecom-specific certifications
- Paid time off
- Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
- Tuition reimbursement
- Employee stock purchase plan
- Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks
- Commuter and parking benefits
- Virtual and in person mental health counseling services for individuals and family
- Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
- 401(K) retirement plan with matching contributions
- Life, legal, and supplementary insurance
- On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- no visa sponsorship is provided for this position.
- pre-employment substance abuse testing is conducted.
Company
Overview
Founded 1987
Year Established
The year the company was first established.
- Offers comprehensive data on properties, tenants, leases, and market conditions globally.
- Known for its pioneering technology and research, delivers powerful insights to commercial real estate professionals.
- Its旗舰平台, CoStar, provides unmatched property data, news, and analytics.
- Platforms used by real estate professionals, from brokers to investors to property managers.
- Expanded through strategic acquisitions, including the purchase of LoopNet and Apartments.com.
- Data-driven insights help clients make informed investment and leasing decisions, shaping the global real estate market.
- Customer Focused: We strive to make a positive impact on our customers through innovative solutions.
- Ownership: We take personal responsibility for delivering results.
- Integrity: We act with transparency and integrity in everything we do.
- Innovation: We drive progress through creativity and technology.
- Collaboration: We believe in the power of diverse teams working together to achieve more.
- Excellence: We are dedicated to the pursuit of excellence in our products and services.
2040
Net Zero Commitment
Aims to achieve net zero carbon emissions by this target year.
- Committed to energy-efficient building designs and energy-saving programs.
- Uses technological advancements to reduce environmental impact.
- Annually tracks and reports on carbon footprint and environmental metrics.
40% Global Workforce
Women Representation
Approximately 40% of the global workforce consists of women.
- Committed to creating an inclusive and diverse workplace where all employees can thrive.
- Has set specific goals to increase the representation of women in leadership roles.
- Implemented training programs to promote diversity awareness and inclusive leadership.
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