A leading energy supplier, providing electricity, gas, and low-carbon solutions across the UK.
First‑line support for data & metering services, helping customers use visualisation tools.
7 days ago ago
£29,173 - £37,860
Junior (1-3 years)
Full Time
Leeds, England, United Kingdom
Office Full-Time
Company Size
8,000 Employees
Service Specialisms
Energy Solutions
Sustainability Consulting
Renewable Energy
Electric Vehicle Charging
Energy Efficiency
Smart Home Technology
Energy Management
Power Generation
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
Description
data visualisation
technical support
data security
customer education
product upsell
client service
Support customers with technical issues and data management within the Data Visualisation tool, ensuring that if energy coaching is an appealing option for the customer, they are encouraged to access this service.
Communicate with all customers in a courteous and expert way, taking all opportunities to depend our connections with our customers and deliver a fantastic level of service.
Receive, digest and act upon information given by customers, resolving issues where possible.
Identify where a customer could benefit from additional products and services and liaise with relevant stakeholders and internal teams to facilitate these conversations.
Understand and maintain data security and compliance to keep our customers data safe.
Educate customers on best practices and best use of the data visualisation platform to empower them to continue managing their energy long term.
Offer a leading level of energy industry expertise, directing customer needs to the best point of resolution internally while ensuring the customer feels empowered to deal with their energy supply with confidence.
Requirements
data
metering
it systems
customer management
communication
organizational
Good knowledge of Data and Metering Services.
Knowledge of metering supported IT systems, business developed applications, complex customer portfolios.
Strong organisational and timekeeping skills.
Ability to work in a diverse team.
Strong communication and interpersonal skills for building relationships.
Able to present information in a clear and engaging way.
Able to interpret complex data.
Strong customer management skills.
Thorough of data and metering products and services.
Customer-centric mindset with a drive to deliver a best-in-class customer experience.
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
A leading energy supplier focusing on sustainable energy solutions.
Evolved from a traditional energy provider into a major player in the transition to low-carbon energy.
Offers a range of services including electricity and gas supply, energy efficiency, and renewable energy solutions.
Specializes in renewable energy with a significant focus on wind and solar power projects.
Committed to innovation, leading in energy storage, grid modernization, and smart technologies.
Recent projects include large-scale wind farms, solar installations, and district heating systems.
Part of E.ON Group, one of the world's largest energy companies, with a strong presence in multiple markets across Europe.
Plays a key role in decarbonizing the UK's energy system while ensuring a reliable energy supply for homes and businesses.
Culture + Values
Safety first, always
Energy in Action
Focus on customers
Trust and respect
Delivering on promises
Innovative and sustainable solutions
Environment + Sustainability
2040 Target
Net Zero Carbon Emissions
Committed to achieving net zero by 2040 through a combination of reducing operational emissions and investing in renewable energy projects.
Committed to reducing emissions from operations and customers
Investing in renewable energy projects, including wind and solar
Promoting energy efficiency through smart technology solutions
Reducing operational carbon footprint and increasing renewable energy capacity
Inclusion & Diversity
50% by 2025
Target Female Leadership Ratio
Aim to achieve 50% female representation in leadership positions by 2025.
Commitment to fostering an inclusive work environment for all employees
Ongoing gender diversity initiatives and mentorship programs for women in leadership roles