Customer Service Specialist

Description

• Support customers with technical issues and data management within the Data Visualisation tool, ensuring that if energy coaching is an appealing option for the customer, they are encouraged to access this service.
• Communicate with all customers in a courteous and expert way, taking all opportunities to depend our connections with our customers and deliver a fantastic level of service.
• Receive, digest and act upon information given by customers, resolving issues where possible.
• Identify where a customer could benefit from additional products and services and liaise with relevant stakeholders and internal teams to facilitate these conversations.
• Understand and maintain data security and compliance to keep our customers data safe.
• Educate customers on best practices and best use of the data visualisation platform to empower them to continue managing their energy long term.
• Offer a leading level of energy industry expertise, directing customer needs to the best point of resolution internally while ensuring the customer feels empowered to deal with their energy supply with confidence.

Requirements

• Good knowledge of Data and Metering Services.
• Knowledge of metering supported IT systems, business developed applications, complex customer portfolios.
• Strong organisational and timekeeping skills.
• Ability to work in a diverse team.
• Strong communication and interpersonal skills for building relationships.
• Able to present information in a clear and engaging way.
• Able to interpret complex data.
• Strong customer management skills.
• Thorough of data and metering products and services.
• Customer-centric mindset with a drive to deliver a best-in-class customer experience.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance