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Customer Service Representative
Bluescope
Customer Service Rep handling enquiries, quotes, and coordination for steel products.
3d ago
Junior (1-3 years)
Full Time
Wangara, Western Australia, Australia
Office Full-Time
Company Size
18,000 Employees
Service Specialisms
Building and construction solutions
Structural engineering
Technical services
Sustainability consulting
Materials design
Sector Specialisms
Building and Construction
Non-residential Construction
Industrial
Manufacturing
Automotive
Engineering
Residential
Commercial
Role
What you would be doing
stakeholder collaboration
customer interaction
system updates
sales support
quote management
issue resolution
- collaborating with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetable
- interact with customers, and manage those relationships and enquiries either face to face, via phone and/or email
- ensure that tasks are completed in a timely manner and systems updated accordingly
- providing internal support and regular feedback to our sales teams with customer and competitor information
- prepare and follow up on customer quotes, whilst supporting our sales teams and branches across Australia
- resolve issues and seek ways to improve the customer’s experience
What you bring
customer focus
detail focus
multitasking
communication
negotiation
it adaptability
- a strong customer focus with the ability to resolve issues effectively and efficiently
- a high attention to detail and ability to complete multiple tasks simultaneously
- excellent communication, negotiation and interpersonal skills
- the ability to pick up new and custom IT systems quickly
- Ongoing career development opportunities
- Ongoing trainings
- Employee Assistance Program
- Employee benefits with discounts on health and wellbeing products and services
- Team lunches
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Since 1885
Year Founded
The company has been a leader in steel manufacturing since its inception in 1885, contributing significantly to various industries.
Over 17 Countries
Global Presence
It operates across multiple regions, ensuring a wide-reaching impact and service delivery.
- Delivers innovative steel solutions across various industries.
- From infrastructure to energy, its legacy has shaped industries worldwide.
- Offers a diverse range of products and services for building, roofing, and steel applications.
- A key player in energy, infrastructure, and transportation sectors.
- Committed to research and development for top-quality products.
- Steel products are integral to iconic global infrastructure projects.
- Safety is our top priority.
- We act with integrity and responsibility.
- We aim to create value for our stakeholders.
- We foster a high-performance culture.
- We are committed to innovation and continuous improvement.
- We build strong, lasting relationships.
- We respect and value diversity in all its forms.
2050
Net-Zero Target
Aiming to achieve zero emissions by the year 2050, reflecting long-term sustainability goals.
20%
Emissions Reduction
Committed to reducing Scope 1 and Scope 2 emissions by 20% by 2030.
15%
Energy Intensity Reduction
Planning to reduce energy intensity by 15% by 2030 to improve operational efficiency.
10%
Energy Efficiency
Achieved a 10% reduction in energy intensity over the past five years in Australian operations.
- Actively working on low-carbon steel technologies to reduce environmental impact.
- Committed to increasing the use of recycled content in its products.
26% Leadership
Women in Leadership Roles
Currently, women make up 26% of leadership positions, reflecting the company's progress toward achieving gender balance.
2030 Target
Gender Balance Goal
The company aims to achieve gender balance in leadership roles by 2030, marking a significant milestone in diversity efforts.
- Committed to increasing female representation in technical and engineering roles.
- Flexible work arrangements are implemented to support diverse work styles.
- Runs mentoring programs to support diverse talent development.
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