Services Leader

Description

• Interacts with sales to ensure smooth hand off of projects from the sales process.
• Ensures quality standards of all service operation processes and functions required for execution of work and customer satisfaction.
• Works with HVAC Fulfillment leader and Technician supervisors to establish required skill sets, talents, and capabilities.
• Works as liaison between business unit/corporate and service team to resolve issues.
• As a member of the leadership team, responsible for participating in annual operating plan preparation.
• Responsible for achieving mission objectives regarding sales, profit, and management of resources such as backlog analysis, Work in Progress (WIP), overhead management, local inventory management, etc.
• Monitor, measure, and modify process and process measurements to effectively and efficiently meet customer needs and business objectives.
• Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and staff as needed.
• Manage the fulfillment teams, both back end and front end.
• Drive the service excellence to be a local market leader.
• Develop and implement new service products following the market environment, demand and technology evolution.
• Drive market coverage through sales teams, monitor quotation pipeline and address customer needs
• Responsible for driving the services business from both sales and fulfillment front for the Kuwait region.
• Responsible for maintaining organization’s expertise of Trane and competitor’s products, product design, and requirements for installation as well as working knowledge of HVAC principles to support solutions-based business strategy.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees
• Drive the resolution of the in warranty issues to satisfy the customer and protect the Company interest.
• Monitor and drive training programs and service engineers & technicians career development.
• Manages performance by monitoring service personnel effectiveness and efficiency in relation to customer service and operating plan goals.
• Responsible for internal communications flow between service personnel and leadership team.
• Conducts performance appraisals in line with service/sales/supervisory personnel to recommend raises, promotions, training, and disciplinary actions.
• Reviews project measurements and monitors projects through completion.
• Responsible for administering safety and environmental program in the service area.
• Maintains quality standards by ensuring effective supervision and inspection job sites.

Requirements

• The successful candidate will be able to demonstrate excellent communication, presentation, and problem-solving skills.
• Demonstrate strong time management skills, efficiently juggling tasks, and priorities to consistently meet deadlines and achieve stream objectives.
• Previous experience in a similar position in the HVAC industry is a must, Rental & Energy Services experience is a plus
• A minimum of + 5 years of experience in leading and managing teams, showcasing ability to guide and inspire team members toward achieving exceptional results.
• + 5 years of proven experience in P&L Management, highlighting expertise in effectively driving financial performance and strategic decision-making.
• Bachelor’s degree in mechanical engineering is preferred.
• Previous experience in managing sales team, fulfillment personnel. Experience in managing managers is a plus.

Benefits

• Flexibility to work outside normal working hours and weekends, as required.

Training + Development

Interview process

Visa Sponsorship

Security clearance