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Call Center Representative / Outbound Appointment Setter
Bath Experts
Remote call center rep setting home improvement appointments for Bath & Cabinet Experts.
10d ago
Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Louisville, KY
Field
Company Size
100 Employees
Service Specialisms
Bathroom Remodel
Showers
Walk-In Tubs
Tub to Shower Conversions
Sector Specialisms
Residential
Bathroom Remodeling
Tub-to-Shower Conversions
Walk-in Tubs
Home Improvement
Role
What you would be doing
client outreach
customer service
call handling
crm logging
product expertise
sales process
- Responsible for engaging with prospective clients with the goal of setting appointments for the sales team
- Provide a high level of customer service to ensure each prospective client and potential customer has a positive experience with Bath & Cabinet Experts
- Handle a high volume of inbound/outbound calls and meet performance goals of converting calls to appointments
- Ensure all activity and information is accurately logged in CRM
- Be a subject matter expert and be able to communicate the value of company products and services to help educate prospective clients
- Follow the designated sales process for appointment setting including confirming full and accurate client information
What you bring
high school
communication
home improvement
call center
lead perfection
sales
- High School diploma or equivalent required
- Excellent communication and phone skills
- MUST HAVE PREVIOUS HOME IMPROVEMENT EXPERIENCE IN A CALL CENTER SETTING TO BE CONSIDERED* About the Role:
- Must be able to work independently in a fast-paced environment
- 1+ year of call center experience required
- Prior experience in a multi-product sales environment preferred
- Must be task oriented and driven to meet and exceed goals
- Experience with Lead Perfection CRM a plus
- Background in home improvement inside sales strongly desired
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- Specializes in full-service bathroom remodeling, offering everything from design to installation.
- Focuses on high-quality craftsmanship and customer satisfaction, transforming ordinary spaces into luxury bathrooms.
- Offers tailored solutions for projects ranging from small residential renovations to large commercial bathroom overhauls.
- Uses durable materials and innovative designs to create stylish and functional spaces.
- Known for attention to detail, commitment to timelines, and ability to handle complex installations.
- Works closely with clients to ensure every bathroom meets the highest standards of quality and aesthetics.
- Passion for Excellence
- Customer Focused
- Commitment to Innovation
- Respect for People
- Integrity in Action
2035
Net-zero target year
The company aims to achieve net-zero emissions by 2035.
- Committed to reducing its carbon footprint and promoting energy efficiency.
- Sustainability embedded in operations, focusing on waste reduction and water conservation.
- Reducing plastic use in products and packaging.
- prioritizes creating an inclusive workplace that values diverse perspectives.
- Gender parity is a key focus, with efforts to increase female representation in leadership roles.
- is committed to creating equal opportunities for all employees, regardless of background.
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