Housekeeping Supervisor

Description

• Independently own, create and delegate boards to housekeeping team members based on room readiness priorities.
• Foster a "one team" mentality by collaborating effectively with all property team members, contributing to a cohesive and supportive work environment.
• Lead by example as a top performer to help your team achieve and maintain Placemakr standards for excellence, including team metrics (room readiness/quality/availability), employee engagement ratings, NPS scores, brand standards, and consistently positive guest reviews.
• Spend 100% of your time playing an active role in managing day-to-day execution, including providing support to your housekeeping team and our guests with any tasks necessary to maintain operational excellence (including managing room priorities, cleaning units and assisting in guest issues or questions), delegating tasks, inspecting units and effectively communicating across departments.
• Maintain a safe, secure and compliant environment for team members and guests by adhering to established Placemakr and property-specific policies and procedures, including emergency protocols, attendance policies and conduct expectations.
• Support your property leader in the day-to-day management of a team of Housekeepers and Housepeople, by leading daily stand-ups and chat-ins, providing in-the-moment feedback, assisting in tracking of time and attendance infractions and ensuring shift coverage for call-offs.
• Consistently provide an exceptional experience to all Placemakr guests, residents and partners by embodying what our guests should think of as a trusted friend and local insider.
• Assist in the tracking of inventory and proactively communicate inventory-related concerns to your property leader.
• Inspect assigned units of housekeeping team members to ensure compliance with Placemakr cleanliness standards and provide feedback to housekeeping team members for discrepancies or issues, with support from your property leader.
• Housekeeping Supervisors will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Housekeeping Supervisors and an exceptional guest experience.
• Consistently train new hires on cleanliness and organizational standards and share best practices with new hires and tenured colleagues to foster a culture of continuous improvement.
• Begin developing your people leadership skills by observing or partnering with your property leader during performance scorecard conversations, interviewing and scheduling duties.

Requirements

• 1+ year of experience as a team lead, supervisor or mentor which allows you to excel at supervising all housekeeping team members during your shift
• You lead by example, have a can-do attitude and the ability to work effectively in an independent and collaborative environment, contributing to a culture of proactive communication, unity and mutual support.
• 3+ years of previous housekeeping or cleaning experience (hospitality-specific experience a plus!).
• You demonstrate a strong attention to detail and a commitment to maintaining high cleanliness standards.
• Demonstrated experience with effectively communicating in-the-moment feedback to team members in an appropriate way.
• CPR Certification (if you are not currently certified, this will be required to obtain within a week of start date, paid for by the company)
• You have experience with independently managing your tasks and remaining organized.
• You exceed expectations in all Housekeeper III skills.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance