Guest Services Host
Abm Uk
Greet guests, provide info, assist with events and ensure a welcoming experience.
2 days ago ago
Junior (1-3 years)
Full Time
Gloucestershire, England, United Kingdom
Onsite
Company Size
7,000 Employees
Service Specialisms
Cleaning & Maintenance
Support Services
Transportation
Engineering & Maintenance
EV Charging
Vending & Post Room
HVAC & Mechanical
Security
Sector Specialisms
Hospitality
Life Sciences
Retail
Sports & Entertainment
Warehousing & Distribution
Commercial
Public
Leisure
Role
What you would be doing
safety reporting
event support
disability support
crisis support
guest communication
child safety
- Be observant and report any safety or maintenance concerns
- Participate and assist with all Centre events
- Provide support for Guests with disabilities and additional needs, showing sensitivity and respect
- Support: Online chat or telephone service for urgent support in a crisis
- Professionally communicate with guests through telephone and email
- Follow the Lost & Found property, Child Safety procedures and be vigilant in all handover communications
- Promote a welcoming and inclusive environment for Guests, residents and colleagues
What you bring
it knowledge
telephone
time management
customer service
communication
organisational
- Comfortable working indoors and outdoors, whatever the weather
- Confidently provide knowledge of Cotswolds Shopping Centre and surrounding areas
- Excellent telephone manner and written English
- Knowledge of IT
- Effective time management skills
- Genuine desire to assist customers
- Be willing to learn, adapt and take on new training as needed
- Confident communicator
- Excellent organisational skills
- Cycle to work scheme
- Perks: discounts, gift cards, cashback, and exclusive offers
- Get Fit Programme
- Access Perks at Work, our innovative employee app where you can find:
- Financial and legal support
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counselling
- Working Friday Saturday and Sunday
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded in 1909
Establishment Year
The company traces its origins to 1909, marking over a century of service and growth.
Multi-Hundred Million GBP
Annual Revenues
The company generates significant annual revenues across the UK, reflecting its substantial market presence.
Global Billion-Dollar Network
Global Footprint
Part of a larger global network with billon-dollar scale, enabling access to extensive resources and expertise.
- Delivers integrated solutions—from cleaning and security to HVAC, M&E, energy and data‑centre services.
- Specialises in sectors like airports, transport, data centres, warehousing, commercial buildings, healthcare, education, hospitality and government.
- Known for a wide-reach presence: offices across UK and Ireland, servicing both iconic venues and critical infrastructure.
- Boasts innovative service delivery—merging soft and hard FM, with initiatives like BMS analytics and EV-charging support.
- Stands out for combining large-scale technical capability with frontline services, all under one integrated umbrella.
- Commitment to service excellence
- Innovative and creative solutions
- Professionalism and integrity
- Collaboration and teamwork
- Continuous improvement
- Customer-focused approach
Net Zero by 2050
Commitment to Sustainability Goals
The company is dedicated to achieving net-zero emissions by 2050, demonstrating a long-term commitment to combating climate change.
- Commitment to reducing carbon footprint through energy-efficient solutions
- Use of environmentally friendly products and services
- Ongoing reduction of energy consumption across operations
- Focus on waste reduction and recycling initiatives
- Investing in sustainable technologies to drive operational efficiency
- Promoting a diverse and inclusive workforce
- Ongoing development of diversity programs and initiatives
- Encouraging gender equality in leadership roles
- Providing equal opportunities for all employees
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