Guest Services Host

Description

• Be observant and report any safety or maintenance concerns
• Participate and assist with all Centre events
• Provide support for Guests with disabilities and additional needs, showing sensitivity and respect
• Support: Online chat or telephone service for urgent support in a crisis
• Professionally communicate with guests through telephone and email
• Follow the Lost & Found property, Child Safety procedures and be vigilant in all handover communications
• Promote a welcoming and inclusive environment for Guests, residents and colleagues

Requirements

• Comfortable working indoors and outdoors, whatever the weather
• Confidently provide knowledge of Cotswolds Shopping Centre and surrounding areas
• Excellent telephone manner and written English
• Knowledge of IT
• Effective time management skills
• Genuine desire to assist customers
• Be willing to learn, adapt and take on new training as needed
• Confident communicator
• Excellent organisational skills

Benefits

• Cycle to work scheme
• Perks: discounts, gift cards, cashback, and exclusive offers
• Get Fit Programme
• Access Perks at Work, our innovative employee app where you can find:
• Financial and legal support
• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counselling
• Working Friday Saturday and Sunday

Training + Development

Interview process

Visa Sponsorship

Security clearance