Senior Director of Services Products
Sitetracker
Lead strategy, roadmap, and growth of new SaaS services offerings and revenue.
1 days ago ago
Expert & Leadership (13+ years)
Full Time
London, England, United Kingdom
Office Full-Time
Company Size
411 Employees
Service Specialisms
Professional Services
Implementation
Needs and Requirements
System Integration
Training Services
Sector Specialisms
Telecommunications
Fiber Networks
Tower
Wireless Networks
Space & Satellite
Energy
Renewable Energy
EV Charging
Role
What you would be doing
service launch
roadmap development
gtm strategy
kpi management
partner enablement
financial modeling
- Partnered closely with delivery teams to ensure readiness and excellence in execution
- Launched net-new service products from concept to market with defined deliverables, success metrics, and market-fit validation
- Built roadmaps for forward-deployed engineering (FDE), which would be a plus
- Launch at least one net-new services offering with clear GTM, enablement, and delivery plans
- Establish core KPIs for services product performance, utilization, and revenue contribution
- Partner with the CCO and Services leaders to align on strategy, expectations, and success metrics
- Finalize and begin execution of a 12-month services roadmap aligned with customer needs and revenue goals
- Assess the current pipeline for service innovation and identify immediate wins or extensions
- Drive a minimum of 10% YoY increase in services revenue through new and enhanced offerings
- Deliver a rough draft of the initial services roadmap for forward-deployed engineering (FDE) and PS/L&D
- Deliver initial financial results and customer feedback on the first services launched
- Present a go-forward strategy for services portfolio innovation to executive leadership
- Built and executed joint GTM strategies that resulted in new pipeline and market reach
- Quantified and optimized the impact of partner channels on services revenue and scalability
- Operationalize repeatable GTM and enablement playbooks across internal teams and partners
- Used data to identify, validate, and prioritize service opportunities for long-term value
- Scale partner-delivered services to contribute meaningfully to services capacity and margin
- Collaborated with and enabled SIs (e.g., Accenture, Capgemini) to co-deliver or resell services
- Create internal alignment across Sales, Delivery, Product, and Finance to support scalable service launches
- Created innovative hybrid services that improved CLV and balanced risk for clients and Sitetracker
- Developed a multi-quarter roadmap aligned with both product development and customer needs
- Aligned pricing models to business goals such as customer acquisition, retention, or margin expansion
- Created service offerings with clear pricing, scope, and delivery models
- Launch a complete services portfolio strategy that supports lifecycle, retention, and expansion
- Build a comprehensive understanding of Sitetracker’s current services, delivery model, and customer lifecycle
- Designed services tailored for partner delivery, including training, SOWs, and pricing frameworks
- Evaluated financial and operational impacts of revenue models on metrics like ARR and utilization
What you bring
go-to-market
salesforce
pricing
enablement
launch
hybrid
- Built go-to-market playbooks, including enablement materials and scalable launch plans
- Strong understanding of Salesforce as a platform, not just a CRM — including how to build and package services around it
- Deep knowledge of pricing models including T&M, fixed-fee, recurring, and hybrid
- Built offerings like proof-of-concepts and tiered packages that grow with customer maturity
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Interview process
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Company
Overview
2013 Founded
Year Established
The platform was established in 2013 to meet the growing demand for managing large-scale infrastructure deployments.
$75–80 M
Annual Revenue
Reflects the platform's success in serving telecom, utilities, EV charging, renewables, and real estate clients.
Hundreds
Active Customers
The platform serves hundreds of global customers, including Vodafone, Comcast, and Iberdrola.
2023 CTO Hire
Leadership Expansion
Recent leadership moves underscore a strategic focus on telecom and energy sectors.
- Managing large-scale infrastructure deployments
- Built on Salesforce, centralizing planning, field work, financials, asset tracking, and analytics in one cloud-based system
- Powers mission-critical projects like broadband fiber rollouts and EV-charger networks
- Specializes in digital infrastructure, energy transition, utilities, construction & engineering, real estate, and media deployments
- Innovations include GIS integration, production-tracking for invoicing speed, and automated analytics dashboards
- Orchestrates millions of sites and assets globally
- Intense Competence: mastery, excellence, continuous improvement, deep expertise, high‑quality results
- Act with Agency: ownership, confident decision‑making, initiative, purposeful accountability, authenticity and integrity
- Build for Tomorrow: design and innovate with the future in mind, shaping solutions for clean energy, 5G, critical infrastructure
- Rigorous, Not Ruthless: high standards through collaboration, respect, empathy; ambitious goals while supporting each other
Over 100 Countries
Global Expansion Goal
The company aims to expand its operations to over 100 countries by the end of 2024, significantly increasing its global reach to support clean-energy infrastructure deployments worldwide.
2024 Acquisitions
Strategic Growth
The company acquired the ATLAS platform in 2024 to enhance its capabilities in managing the lifecycle of clean-energy assets, marking a strategic move to strengthen its position in the renewable energy sector.
- Partnering with renewable and clean-energy deployments including EV charging, solar, wind, fiber, and 5G to accelerate zero-carbon transition
- Quickstart implementation for residential solar customers, reducing project turnaround time via streamlined asset deployment
- No publicly available detailed DEI strategy or gender‑related statistics found
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