Bilingual Client Support Manager

Description

• Help resolve any questions or concerns our existing customers may have
• Act as the primary point of contact for escalated client issues, ensuring timely resolutions
• Provide our customers with world-class customer service in Spanish and English
• Conduct collaborative investigations into possible fraudulent or suspicious activities
• Conducting monthly partner due diligence checks
• Maintain a positive and professional attitude in all client and customer interactions, building and maintaining strong relationships
• Effectively interact with high profile partners
• Document client interactions and resolutions in the CRM system to maintain accurate records and track trends
• Provide timely and effective support to clients via email, phone, and chat
• Effectively managing a pipeline of projects to completion
• Strategically partner with installers on ways to improve the customer experience
• Communicating with installers regarding past, present and future projects

Requirements

• Excellent problem-solving abilities
• Exceptional verbal and written skills
• Bilingual in Spanish required
• Solar knowledge preferred
• Ability to work well under pressure and manage multiple priorities effectively.
• Work independently and collaboratively
• Time management
• Ability to analyze data and spot trends
• Superior organizational skills
• Ability to multitask

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance