Maintenance Supervisor

Description

The Resident Service Director oversees on‑site maintenance staff and ensures that the property's physical aspects meet Steward + Helm’s standards for safety, appearance, and operational efficiency. The role requires strong leadership, a focus on preventative maintenance, and a commitment to delivering excellent customer service while complying with laws and company policies.

• Direct daily activities of maintenance staff and contractors; conduct safety meetings and training.
• Coordinate inspections, preventive maintenance plans, and major renovations with Community Director and Director of Resident Services.
• Supervise maintenance team to ensure timely completion of work orders.
• Oversee the make‑ready process to prepare apartments for occupancy.
• Perform property inspections, address safety hazards, and maintain curb appeal through grounds upkeep.
• Monitor maintenance budgets and contribute to annual property budget preparation.
• Recommend purchases of maintenance supplies and implement cost‑effective preventive procedures.
• Manage inventory of tools and equipment, ensuring proper accounting and upkeep.
• Provide high‑quality customer service by responding to resident maintenance concerns.
• Assist contractors with on‑site project issues, including renovations and equipment installations.
• Communicate ongoing maintenance issues to the Community Director to maintain alignment.
• Ensure all maintenance activities comply with company standards and local regulations.
• Maintain documentation of equipment inventory and maintenance logs.

Requirements

The position involves standing, walking, sitting, using tools, reaching, and occasional lifting of up to 25 pounds, with vision requirements that include close, distance, color, peripheral, and depth perception. Work is performed in a moderately noisy environment, and reasonable accommodations are available for individuals with disabilities.

• High School Diploma or GED (required).
• Minimum three years experience in apartment, residential, or commercial maintenance.
• HVAC or EPA Type II certification (preferred).
• Proven ability to complete work orders in plumbing, electrical, HVAC, and pool maintenance.
• Valid driver’s license.
• Strong leadership and team‑management skills.
• Ability to work independently with minimal supervision.
• Excellent organizational and time‑management abilities.
• Proficiency in maintenance management and repair techniques.

Benefits

Steward + Helm supports its employees with a comprehensive benefits package covering health insurance, retirement savings, paid time off, holidays, and competitive compensation.

• Medical, dental, and vision insurance.
• 401(k) plan with competitive company match.
• 22 days paid time off annually.
• 15 paid holidays.
• Competitive market‑based salary.

Training + Development

Interview process

Visa Sponsorship

Security clearance