Maintain and manage open work orders on the Installation & Service Coordination Dashboard.
Ensure all aspects of installation and service are completed efficiently, accurately, and to the highest customer satisfaction.
Coordinate and schedule installation appointments with customers in a timely manner.
Create and manage service work orders, schedule service appointments, and coordinate follow-up as needed.
Work with customers to troubleshoot and address service needs (repairs).
Collaborate with Sales and Installation teams to ensure customer satisfaction and smooth operations.
Review and organize sold solutions to ensure proper documentation, including signed contracts, notes, photos, and measurements.
Requirements
routing
communication
multitasking
microsoft office
crm/erp
3+ years
Experience in routing/dispatching is a plus.
Strong verbal and written communication skills.
Ability to manage multiple tasks and deadlines in a fast-paced environment.
Proficiency in Microsoft Office Suite.
Familiarity with CRM/ERP systems is preferred.
Minimum of 3 years of experience in telephone/computer-based customer service.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Revenue ~$15M
Annual Revenue
Projected revenue for the company in 2025, reflecting steady growth.
19 Years Experience
Field Team Expertise
Average years of experience among field teams ensures high-quality installation services.
20,000+ Families
Clients Served
Number of families that chose the company's services in 2024, highlighting widespread trust.
300+ Healthcare Pros
Healthcare Partner Count
Number of healthcare professionals that partnered with the company in 2024.
A rapidly growing company born in 2015, it quickly expanded from its Hartford roots to become a nationwide leader in accessibility solutions.
Provides innovative home and commercial accessibility solutions like stair lifts, ramps, and elevators to enhance independence.
Combines private equity backing with artisanal care to deliver scalable, high-quality services.
Specializes in diverse projects, including retrofit ramps, bathroom modifications, and code-compliant lifts in public facilities.
Operates in multiple sectors—residential, public buildings, and aging-in-place renovations—to meet a broad range of accessibility needs.
Each local branch, part of a national network, emphasizes personalized service and fast response times to ensure customer satisfaction.
Culture + Values
Put People First – Customers: We put our customers first by taking the time to understand their needs and then providing the best solutions
Put People First – Team Members: We value team over individual
Be Accountable – Own It: We do what we say we are going to do
Be Accountable – Fix it: We face challenges head on -- when we see a problem, we solve it
Do Well While Doing Good – Deliver Results: We go above and beyond to deliver results and provide great service to our customers, our communities, and each other
Do Well While Doing Good – Achieve Excellence: We set high expectations and make them happen