Voids Operations Manager

Description

• Ensure all sustainability, environmental and compliance policies are followed across daily operations.
• Ensure a strong safety culture by monitoring H&S compliance, risk management, site inspections and environmental standards.
• Oversee supervisors, administrators, operatives and subcontractors—providing leadership, coaching, development and performance management.
• Monitor progress of works, ensuring quality standards, SOR compliance and specifications are followed.
• Drive contract performance, ensuring all KPIs, service levels, productivity benchmarks and contractual obligations are met or exceeded.
• Champion continuous improvement across voids turnaround times, customer satisfaction, quality and commercial results.
• Manage resource allocation, ensuring the right operatives and subcontractors are available to meet programme demand.
• Take ownership of financial performance, including cost control, profitability, forecasting, and reporting.
• Build and maintain strong, collaborative relationships with client teams, housing officers, surveyors, and resident groups.
• Support recruitment, retention, onboarding, training and ongoing development of team members.
• Produce accurate operational and commercial reports, presenting performance updates to the Divisional Manager and client.
• Oversee management systems, processes and performance dashboards to ensure smooth workflow and data accuracy.
• Lead and manage the operational delivery of a large voids and responsive repairs contract, ensuring work is completed safely, on time and to specification.

Requirements

• Strong IT skills with the ability to use job management systems and produce high-quality reports.
• Good knowledge of SOR, compliance and safety standards.
• Full UK driving licence & clean DBS.
• Excellent communication, problem-solving and organisational skills.
• Strong management skills with the ability to lead and motivate teams at all levels.
• Excellent understanding of building maintenance, repairs processes, voids scoping and contract governance.
• Formal building, construction or trade background (or relatable operational experience).
• Proven experience managing repairs and/or voids contracts within social housing or property services.
• Ability to adapt to changing priorities and manage a demanding workload.
• Must own an Android or iOS smartphone (BYOD) for work use.

Benefits

• Ongoing training, development and progression — Axis promotes from within
• Supportive, inclusive and people-focused culture
• 1 paid volunteer day each year
• Perkbox - discounts on coffee, cinema, travel, wellbeing and more
• 25 days’ annual leave + bank holidays
• Long-service awards at key milestones

Training + Development

Interview process

Visa Sponsorship

Security clearance