Order Management Specialist, Lead (Irvine, CA)

Description

• Assist in resolving escalated customer issues by utilizing problem-solving skills, product knowledge, and company policies.
• Support managers in facilitating timely communication of issues and updates to the team.
• Addressing others by name, title, or other respectful identifier, and respecting the diversity of our work force in actions, words, and deeds.
• Performs all operations to prescribed safety principals.
• Collaborate with all other company departments to address customer concerns and improve overall customer experience.
• Monitors department queues to ensure proper coverage.
• Committed to the protection of the environment and the health and safety of our employees, customers and neighbors. Responsible for maintaining and continuously improving our Environmental Management System (EMS).
• Act as the initial point of contact for customer service agents seeking assistance with escalated customer inquiries or complex issues.

Requirements

• Experience in an industrial or OEM environment, a plus.
• 5 years of professional management experience, preferred.
• Strong interpersonal skills
• Presents professional communication skills – verbal, written, e-mail.
• Proficiency with SAP, CRM systems, and other relevant tools.
• Excellent problem-solving skills and the ability to think critically.
• Bachelor’s degree in business management or related field, preferred.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance