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Resident Services Coordinator
Related Affordable
Coordinate resident services and connect residents to vital community resources in an affordable housing community
17d ago
$24 - $24
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Lowell, MA
Onsite
Company Size
800 Employees
Service Specialisms
Affordable housing development
Affordable housing acquisition
Affordable housing preservation
Debt and equity financing
Government-assisted property management
Rehabilitation services
Mixed‑income housing development
Creative design and financing
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
community engagement
resident advocacy
data management
stakeholder coordination
service coordination
event planning
- Organize and promote activities that encourage resident engagement, social interaction, and a supportive network among neighbors.
- Advocate for residents by facilitating access to needed resources, negotiating with service providers, and addressing barriers to service delivery.
- Maintain accurate and confidential resident files, service logs, and incident reports; prepare quarterly service summaries and performance outcomes.
- Act as a liaison between residents, property management, and external service providers to ensure timely and effective delivery of support.
- Provide individualized assistance to residents by identifying and connecting them to appropriate services,
- Collaborate with property management to plan and distribute monthly events calendars. Develop volunteer programs to enhance service delivery and resident involvement.
- Educate residents and their families on community services, eligibility criteria, and application processes, emphasizing wellness, lease compliance, and tenant rights.
What you bring
local resources
microsoft office
accountability
problem solving
bachelor’s degree
collaboration
- Strong knowledge of local community resources and federal/state programs.
- Proficiency in Microsoft Office and web-based reporting systems.
- Demonstrates accountability and reliability by taking full ownership of projects and outcomes, prioritizing precision and attention to detail, and approaching challenges with grit, resilience, and proactive problem-solving, while continuously engaging in learning and development to enhance performance; fosters collaboration and a resident-centered environment, ensuring empathy, respect, and cross-functional success in all interactions.
- Excellent interpersonal, organizational, and problem-solving skills.
- Bachelor’s degree in Social Work, Psychology, Gerontology, Public Health, or a related field preferred; relevant work experience may substitute.
- Demonstrated ability to maintain confidentiality and navigate sensitive issues professionally.
- At least 2 years of experience in resident/social service programs (preferably in affordable housing).
- Fertility benefits - such as surrogacy, adoption assistance and more!
- Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
- Lots of paid time off (19+ days!) - we value your life outside of work.
- Customizable total rewards package - pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
- Grow with us - learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more!
- Mental health resources, such as counseling, are available to our team members
- Financial wellness perks to set you up for success - such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- accurate and confidential resident files, service logs, and incident reports maintenance
- thorough assessment of the candidate’s background
- addressing barriers to service delivery
Company
Overview
- A leader in developing and managing affordable housing across the U.S.
- Driven by a commitment to improving communities and providing quality homes.
- Delivers innovative, sustainable housing solutions for low- and moderate-income families.
- Projects span urban and suburban areas, aiming to enhance neighborhoods and support local economies.
- Specializes in the acquisition, development, and management of affordable housing properties.
- Focuses on long-term community impact, ensuring affordability and access to essential services.
- Partners with government agencies, non-profits, and other stakeholders to maximize opportunities.
- Known for transforming neighborhoods through well-designed, resilient, and community-oriented housing.
- We believe in the power of affordable housing to change lives.
- We are committed to providing high-quality, sustainable, and community-oriented housing.
- We prioritize innovation, efficiency, and excellence in every project we undertake.
- We strive to make a meaningful impact in the neighborhoods where we work.
By 2050
Net-Zero Goal
Targeting net-zero carbon emissions to combat climate change.
- Committed to sustainability, integrating green building practices in every project.
- Developments adhere to high environmental standards such as LEED certification.
- Incorporate energy-efficient technologies and renewable energy systems to reduce environmental footprint.
- Focus on reducing waste, water usage, and overall energy consumption in all developments.
- We are dedicated to fostering an inclusive workplace where all employees are valued and respected.
- We aim to build diverse teams and provide equal opportunities for all.
- Gender diversity is a key focus, with initiatives in place to support women's advancement in the workplace.
- We regularly measure and track progress toward achieving our diversity and inclusion goals.
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