ONSITE Traffic Monitoring Operator/Call Center - Indianapolis, IN
Aecom
Trusted global infrastructure consulting firm delivering engineering, design, construction management services.
Monitor traffic incidents, coordinate response, and share info via cameras, radios, and databases.
13 days ago ago
Junior (1-3 years)
Full Time
Indianapolis, IN
Office Full-Time
Company Size
51,000 Employees
Service Specialisms
Engineering
Construction Services
Project Management
Design
Architecture
Consulting
Environmental Services
Program Management
Sector Specialisms
Industrial
Agriculture, Food & Beverage
Automotive & Heavy Equipment & Machinery
Data Centers & Digital Infrastructure
High Performance Logistics
Energy
Renewable Energy
Grid Modernization
Role
Description
cctv monitoring
data analysis
incident detection
database input
dms messaging
traffic coordination
Review all events, signs, and traveler information for accuracy.
Monitoring CCTV traffic cameras, radio communications with INDOT personnel and other emergency responding agencies using 10 codes, incident identification and response call-out, customer service representative, and implementing required traffic control and other associated warning devices to advise the public of incidents and events impacting traffic flow.
Operators assess large volumes of data (both static and real-time) from a wide variety of sources to detect possible roadway incidents.
Constantly operate a computer and other monitoring equipment.
They monitor road sensor data and confirm the data using CCTV video.
Effective communication is an important part of this process as operators maintain telephone and/or radio communications with incident responders, DOT field personnel and other public and private agencies.
Once assessment is complete, operators determine the facts and severity of traffic incidents and prepares the information for dissemination to the motoring public.
Operators assist the general public by correctly inputting data into INDOT’s Global Events Manager (GEM) and CARS database for incidents, construction, and maintenance activities impacting traffic flow to generate events in web applications.
Operators are responsible for the quality, accuracy and timeliness of all information disseminated.
Operators maintain contact with Indiana State Police (ISP) Dispatch and other emergency responders, communicate and coordinate incident and road blocking information with INDOT maintenance and district staff as needed, provides other appropriate response agencies of scene details, provides information to motorists by displaying traveler information messages on Dynamic Message Boards (DMS), and provides overall information to verify and update information regarding ongoing incidents, associated backup/traffic delays and estimated clearance times.
Requirements
traffic dispatcher
sensor data
pc knowledge
high school
multitask
composure
Previous experience as a transportation Traffic Management Center Operator/Dispatcher a plus, but not a requirement
Ability to synthesize information from multiple inputs, including automated road sensor data, 2-way radios, CCTV traffic cameras, and computer databases.
Able to communicate across various levels of management
Knowledge of personal computers and software.
Ability and Flexibility to work a variety of shifts.
Must be able to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems such CCTV camera displays, meters, law enforcement radio broadcasts, answering/responding to calls and communicating to other staff or partner agencies.
Must pass a State and Federal criminal history/security background check.
Must pass a pre-employment drug screen.
High school diploma or GED equivalent is required.
Knowledge of or ability to learn Indiana roadways.
Able to multitask under intense pressure
Ability to work calmly and accurately under intense pressure
Benefits
Sponsorship opportunities for US Employment Authorization is not available for this position.
Relocation Benefits are not available for this position.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
sponsorship for us employment authorization is not available.
Security clearance
must pass state and federal criminal history/security background check.
must pass a pre‑employment drug screen.
Company
Overview
Born 1990
Year of Formation
The company was formed in 1990 through the merger of five legacy firms.
$16B annual revenue
Annual Revenue
The company generates over $16 billion in revenue annually and ranks highly in ENR's global design firm lists.
150+ countries
Global Presence
The company operates in over 150 countries worldwide.
Megaprojects delivery
Project Scope
The company is known for delivering megaprojects such as cable-stayed bridges, Olympic venues, ports, transit hubs, and disaster recovery works.
Launched as a bold independent infrastructure consultancy from a merger of five legacy firms dating back over a century.
Handles everything from geotech to electro-mechanical systems, as seen in the award-winning Romaine Hydroelectric Complex in Canada.
Guides projects through every lifecycle stage in transportation, buildings, water systems, energy, and environmental sectors.
Culture + Values
Safety first - We put safety at the core of everything we do.
Integrity - We act with the highest ethical standards.
Collaboration - We believe in the power of teamwork.
Innovation - We embrace creativity and foster new ideas.
Sustainability - We are committed to creating a sustainable future.
Environment + Sustainability
2040
Net Zero Carbon Target
Committed to achieving net zero carbon emissions by 2040.
50%
Emission Reduction Target
Committed to reducing operational carbon emissions by 50% by 2030.
Focus on decarbonization across client projects and operations.
Developed strategies for climate resilience and adaptation.
Initiated projects that contribute to sustainable infrastructure and urban planning.
Inclusion & Diversity
50% gender parity
Gender Parity Target
Aim to achieve gender balance in leadership positions by 2030.
35% increase
Women Leadership Growth
Achieved significant growth in women representation in leadership roles in 2022.
Committed to increasing racial and ethnic diversity across the company.
Implemented programs to foster a diverse and inclusive workplace culture.