Installed Base Engineer

• Perform timely and effective corrective repairs, including component replacement, firmware updates, and system re-configuration.
• Provide feedback to engineering and product teams for product improvements based on field experience.
• Adhere strictly to all Schneider Electric and customer safety policies and procedures.
• Stay updated with the latest UPS technologies, product developments, and service best practices through continuous learning and training.
• Conduct routine preventive maintenance checks, inspections, and adjustments on UPS units to ensure optimal performance and extend equipment lifespan.
• Execute thorough commissioning processes, including power-on sequence, functional testing, and system calibration, ensuring adherence to manufacturer specifications and safety standards.
• Participate in safety training and promote a culture of safety.
• Identify potential opportunities for service contract renewals, upgrades, or additional solutions.
• Perform pre-installation checks, site surveys, and assist with the setup of new UPS systems.
• Provide expert technical guidance and support to customers, explaining complex technical issues clearly and concisely.
• Generate accurate and detailed service reports, including root cause analysis (RCA), corrective actions, and recommendations for future improvements.
• Build and maintain strong, positive relationships with customers, acting as a trusted technical advisor.
• Ensure all work is performed in compliance with relevant electrical codes, industry standards (e.g., UL 1778, IEC 62040), and environmental regulations.
• Ensure high levels of customer satisfaction through professional conduct, effective communication, and timely resolution of issues.
• Respond to emergency service calls and breakdowns with urgency to minimize customer downtime.
• Maintain service records, equipment history, and spare parts inventory.
• Diagnose and troubleshoot complex technical issues, alarm conditions, and faults in UPS hardware and software.

Job Summary: We are seeking a highly skilled and dedicated UPS Service Engineer to join our team. The successful candidate will be responsible for the installation, commissioning, preventive maintenance, troubleshooting, and repair of Schneider Electric Uninterruptible Power Supply (UPS) systems, including ranges like Galaxy VL, Easy UPS 3L, and Symmetra MW. This role is critical in ensuring the continuous and reliable operation of power protection solutions for our diverse customer base in critical environments such as data centers, industrial facilities, and commercial buildings.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

• Experience with network monitoring tools and Building Management Systems (BMS) integration.
• Ability to work independently and as part of a team.
• Proven experience as a Service Engineer in the UPS industry, preferably with Schneider Electric UPS systems (e.g., Galaxy, Symmetra series).
• Willingness to travel extensively within Pune and potentially other regions as required for service calls.
• Strong theoretical and practical knowledge of power electronics, AC/DC circuits, batteries, and control systems.
• Proficiency in diagnosing faults, using test equipment (multimeters, oscilloscopes, power analyzers), and interpreting technical drawings and schematics.
• Knowledge of data center infrastructure management (DCIM) solutions.
• Valid driver's license.
• Excellent problem-solving skills and the ability to perform under pressure in critical environments.
• Certifications in relevant electrical safety or power quality domains
• Strong communication (verbal and written), interpersonal, and customer service skills.
• Bachelor's degree or Diploma in Electrical, Electronics, or Instrumentation Engineering.
• Familiarity with various battery technologies (VRLA, Li-Ion) and battery management systems.

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