HOA Front Desk Concierge

Description

• Monitor visitor access and ensure secure entry protocols
• Support emergency response procedures and resident safety
• Handle sensitive information with discretion
• Coordinate access for service providers
• Manage internal communications and update residents
• Liaise with valet, Porters, engineering and management teams

Requirements

• Ability to read, understand, and apply the Association’s rules and regulations.
• Ability to safely and efficiently move equipment.
• High School diploma or equivalent.
• Strong organizational skills with the ability to manage competing priorities, meet deadlines, and complete a high volume of tasks within specified time frames.
• Strong attention to cleanliness, with the ability to identify and address areas requiring improvement.
• Skilled in managing difficult or aggravated clients with patience, professionalism, and composure.
• Exceptional communication and problem-solving skills
• Proficiency in Microsoft Office applications, including Word and Outlook.
• Self-motivated with the ability to work independently and seek additional responsibilities as needed.
• Ability to handle confidential information with discretion.
• Proficient with management systems such as Building Link
• Minimum of one (1) year of customer service experience.

Benefits

• High touch resident support
• Personalized assistance with reservations, transportation and entertainment

Training + Development

Interview process

Visa Sponsorship

Security clearance