Ensure following of Epiroc values, integrity, and nurture open culture.
Monitor and own the team level metrics and report as required.
Ensure adherence to the team’s KPI and provide a high level of satisfaction and service quality to the customers.
Generate improvement ideas and apply new technology to develop technical information to meet customer needs and business objective. Lead improvement activities that reduce translation cost, information complexity, and improve content quality.
Manage and upgrade the team competencies in line with the latest development.
Continuously improve and be knowledgeable about the latest trends in this field to provide value addition to the deliverables.
Recruit, coach, mentor and maintain a competent and motivated team.
Follow the guidelines and workflow to verify that the technical information is in-line with the requirements.
Provide continuous feedback to team members and conduct appraisals.
Interact with customers on regular basis, obtain feedback and implement actions to improve and sustain good customer relations.
Collaborate with project office, R&D and service operations for the projects which includes discussing the data and information which is to be included in the Product Manuals. Work on Content Management System and Tech Info for publishing of the documents. Ensure effective and timely communication with customers and other stakeholders.
To develop high-quality technical information for Epiroc products and systems to ensure safer operation and maintenance in collaboration with divisional teams.
Responsible for supporting technical literature including Instruction Manuals, User Guides, Datasheets, API documentation, online help files, Automation Manuals for Heavy machinery Automation Software Applications.
Develop and implement standard methodologies & best practices and upgrade all the internal processes on continuous basis.
Requirements
dita
xml
indesign
teamcenter
bachelor’s
10 years
Enthusiastic, able to work well under pressure, attention to details and strong sense of responsibility.
Good knowledge of technical literature concepts such as topic-based authoring, minimalism, DITA, XML authoring
Problem-solving skills and capability to analyse customer requirements and translate them into actionable tasks.
Excellent interpersonal, communication, analytical and organization skills. Self-starter, goal oriented and clear thinking. Team player - open-minded and flexible
Good engineering judgment and communication skills. Good people management skills and ability to handle diverse teams.
Knowledge in Adobe InDesign, X-metal, other Adobe tools, Teamcenter and Schema ST4
Experience in using simplified technical English and xml editors such as X-metal or Oxygen
Bachelor’s degree in mechanical / Automobile /other discipline with 10 years minimum of industrial experience in Mining/Earthmoving /Drilling Equipment/off road vehicles.
Experience with structured authoring and the development of modular content for single-sourcing and reuse by using enterprise CMS.
Understanding of core information development processes: content planning, content creation, content review following the specifications as needed.
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Since 1873
Year Founded
The company was established in 1873 and has since grown into a global leader in the mining and construction industries.
150+ Countries
Global Reach
Epiroc operates in over 150 countries, providing innovative solutions to the mining, construction, and energy sectors.
Epiroc offers cutting-edge solutions for drilling, excavation, and materials handling, focusing on automation and digitalization.
The company develops advanced mining solutions, including drills, loaders, and haulers for deep underground projects.
Epiroc is a leader in automation, offering remote operation and predictive maintenance solutions to enhance productivity.
Committed to sustainability, the company integrates advanced technology with eco-friendly practices in resource extraction and infrastructure development.
Culture + Values
We are committed to collaboration and teamwork.
We act with integrity and respect for all individuals.
We prioritize safety, innovation, and excellence in everything we do.
We foster an entrepreneurial spirit and accountability in all our actions.
We work towards continuous improvement and embrace change.
Environment + Sustainability
2050 Target
Net Zero Emissions Commitment
The company aims to achieve net zero emissions by the year 2050, demonstrating a long-term commitment to combating climate change.
Sustainability is integrated into all aspects of the business, including product design, manufacturing, and operations.
The company focuses on reducing the environmental impact of its products, services, and processes.
Products are designed to improve productivity and reduce environmental footprint in the mining and construction industries.
Energy efficiency, renewable energy, and reducing waste are key priorities for operations.
Environmental performance is tracked and reported to ensure progress toward sustainability goals.
Inclusion & Diversity
30% Female by 2025
Gender Balance Target
Aim for 30% of employees to be female by 2025.
20% Leadership by 2025
Women in Leadership
Target for women in leadership positions by 2025.
Committed to fostering an inclusive work environment where all employees feel valued and respected.
Gender pay equality is a key focus, with continuous efforts to address pay gaps.