Apartment Maintenance Manager

Description

• Communicate with residents and prospects in a manner consistent with PAC's standards.
• Selects external contractors and monitors their work performance.
• Read and/or listen to resident requests/complaints.
• Receive resident complaints in a calm, open and professional manner.
• Coordinate, set up, attend, and clean up after resident functions (food, tables, display areas, etc.) as requested by the General Manager.
• Prepares vacant apartments to make rent ready.
• Supports the General Manager in meeting budget responsibilities.
• Delegates service requests to Service Technician and Property Monitors.
• Maintain (clean, orderly, and working in conditions) all amenity areas (pools, compactors, weight rooms, parking decks, etc.)
• Helps evaluate all Service Technician, and Property Monitors. (Quarterly and yearly).
• Follows and promotes company policies and procedures.
• Completes maintenance work orders for residents (service appliances, plumbing, HVAC systems, minor electrical, gate systems, pool operations, etc.).
• Maintains logbooks and databases; enters service requests and status updates into database.
• Performs preventative maintenance work.
• Interacts directly with residents.
• Responds and resolves emergency maintenance requests for after business hours calls. (Weeknights, weekends and holidays.)
• If the property does not have a housekeeper or property monitor light cleaning duties will be required, such as cleaning models, club house, leasing office, emptying trash, cleaning the grounds and amenity areas, etc.
• Keeps the maintenance shop clean and organized; maintains adequate stock/inventory of parts for equipment, appliances, etc.
• Deliver newsletters, correspondence, etc. to residents' apartment.
• Plans daily activities (includes checking on work orders, prioritizing requests and completing administrative paperwork).
• Solve problems quickly, usually within 24 hours, or contact supervisor for immediate assistance.
• Completes all QA inspections on new construction properties. (Interior, exterior)
• Helps support property rehabilitation (improvement) process.
• Manages property inspections – life safety, pool, elevators, lighting etc.

Requirements

• Refrigeration certification (type 2 or universal) or obtain in the first 90 days of employment.
• Must be able to use various hand tools and test equipment.
• 3 years maintenance experience (apartment maintenance experience preferred)
• 1-2 years maintenance supervisory experience
• Must be able to lift up to 50 pounds.
• Must be able to push and pull up to 300 pounds on wheels.
• Troubleshooting and problem-solving skills.
• A complete clean and neat uniform must be worn when working on any PAC Property including nights and weekends, if applicable. Personal appearance must be clean and neat at all times, according to PAC policy.
• Budget or basic business finance helpful.
• Must be able to bend, stoop, and kneel for extended periods of time.
• Must be able to climb ladders of up to 40 feet in height.
• Must be able to use a hand-truck and/or operate company vehicles.
• Valid driver's license (free from major moving violations) and dependable transportation.

Benefits

• Generous PTO program
• Educational Assistance Program (tuition and certifications)
• 401k with exceptional employer match
• Associate Apartment Discount
• Company-paid employee assistance, mental health, and wellness programs
• Comprehensive, affordable medical coverage as well as company-paid dental and vision coverage available to all full-time, regular associates
• 13 paid holidays plus 3 floating holidays and paid volunteer day

Training + Development

Interview process

Visa Sponsorship

Security clearance