Providing affordable housing and services for seniors and families nationwide.
The Service Coordinator II works 30 hours per week at Vandalia Village National Church Residences, reporting to the Property Manager/Portfolio Manager and Program Manager. This non‑exempt position is responsible for coordinating programs and services that help participants maintain a good quality of life and age in place, following organizational policies and applicable regulations.
Operating under a person‑centric model, the Service Coordinator links eligible individuals with community resources, monitors service delivery, and documents interactions in the designated management system. The role emphasizes collaboration with agencies, volunteers, and internal staff to support participants’ social, health, and wellness needs.
Key group‑level duties include serving as a liaison to community agencies, identifying low‑cost providers, and negotiating discounts. The coordinator maintains a Resource Directory of state and local service providers, organizes educational events on health care, life skills, and referral sources, and promotes participation. Partnerships are established to bring health screenings to participants’ homes or community settings, and volunteers are engaged in accordance with church policies.
On an individual basis, the coordinator conducts outreach, education, and enrollment for all eligible participants. This involves telephonic and in‑person assessments, regular follow‑up visits, and collaboration with care colleagues to achieve participant goals. The coordinator assists participants in accessing services such as housekeeping, meals, transportation, financial assistance, adult day care, and counseling, while complying with HUD and accrediting organization requirements.
Additional responsibilities include gathering reports, supporting grant or special program implementation, and building rapport with participants while maintaining professional boundaries. The coordinator manages time independently, completes required documentation within set time frames, and responds promptly to communications via phone, email, or fax. Accurate labor‑time recording is also required.
Documentation duties require timely electronic and written records of interactions, assessments, care plans, and service monitoring. The coordinator submits necessary reports for funder compliance and quality performance, ensuring that all required forms are completed for participants utilizing the Service Coordination program.
Qualifications include a high school diploma or GED (bachelor’s in social work preferred), at least two years of experience in social services for the elderly, disabled, or families, and knowledge of local supportive services. Required skills are strong communication and interpersonal abilities, as well as computer literacy with Windows and Microsoft Office. The role involves occasional travel, lifting up to 75 lb, and the ability to perform basic math, reasoning, and English language tasks.
National Church Residences serves over 46,000 seniors across more than 360 U.S. communities and aims to provide better living for 100,000 seniors by 2030. The organization is an equal‑opportunity employer, offering a supportive environment that encourages professional growth and high performance.