Description

The main purpose of the role is to liaise with and deliver a range of services and products to a high standard, act as the initial point of contact for new instructions from clients, and ensure services and products are completed in a timely and efficient manner.

• Achieve targets for producing and completing summary packs and other client‑requested services.
• Confidently coordinate estate agent and property professional visits with clients.
• Take an active role in the team to drive success and maintain high service standards.
• Provide reports and recommendations with supporting evidence to meet objectives.
• Recommend solutions to problems and communicate them promptly and professionally.
• Maintain IT systems with accurate information, properly stored documents, and clear audit‑trail records.
• Adhere to and meet client‑specific service standards and service level expectations.
• Liaise with external parties and suppliers to arrange third‑party services such as RICS valuations and contractor reports.
• Collaborate with the Part Exchange & Group Clients sales team to ensure effective communication on workload, turnaround times, and client challenges.
• Manage own workload within the team using the SAMS operating platform.
• Communicate professionally with internal and external parties to represent the company positively.
• Attend required training sessions and meetings, applying outcomes and actions without delay.
• Study and review company policies to keep knowledge current and complete required tests on time.
• Contribute to one‑to‑one appraisal processes with supporting evidence.
• Participate in ad‑hoc projects as requested by colleagues and management.
• Prioritise work and follow up with agents and stakeholders to meet Service Level Agreements.
• Support other division areas with minimal supervision when needed.
• Research property values, verify agents’ reports, and add recommendations to summaries.
• Challenge and discuss completed reports provided by agents and others.

Requirements

• Respond to emails and written communications within required timeframes with clear, concise, grammatically correct language.

Benefits

The position is based in the Part Exchange & Group Clients team, reports to the Operations Manager, is graded A1, and offers a salary of £24,000 plus commission with an OTE of £27,000.

Training + Development

Interview process

Visa Sponsorship

Security clearance