Assistant General Manager - AMA
Signature Aviation
Assist GM in overseeing private aviation terminal operations & guest experience
15 days ago ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Amarillo, TX
Onsite
Company Size
8,000 Employees
Service Specialisms
Aviation Services
FBO Services
Aircraft Ground Handling
Aircraft Fueling
Charter Services
Private Jet Services
Maintenance and Repair
Aircraft Management
Sector Specialisms
No specialisms available
Role
What you would be doing
inventory management
ramp operations
fuel quality
gse maintenance
security monitoring
safety observations
- Manage inventory of base supplies, uniforms, and equipment in compliance with procurement and expensing procedures.
- Provide onsite business development support and relationship management with residents.
- Act as company liaison in matters related to the airport community.
- Maintain safe, clean, and secure ramps and operations.
- Collaborate, cooperate, and work closely with all team members, guests, and other visitors to ensure services are promptly and correctly handled in a professional and courteous manner. This includes ensuring an efficient and accurate transfer of information through various methods between and among guests, the PAT, other Company departments, and external parties.
- Maintain security of premises to include monitoring street-side, parking lots, terminal, hangars, and AOA.
- Collaborate with General Manager in maintaining existing business and developing new business.
- Maintain a working knowledge of Signature’s facilities, services, website, surrounding areas, and other information commonly asked about by guests.
- Follow emergency response procedures during critical events.
- Conduct accident investigations to determine root causes, including all reporting involved with the incident.
- Manage and direct activities of subordinate leaders and team members at the location. This includes scheduling, coordinating and assigning duties to qualified team members, conducting shift and team member meetings and managing special events.
- Maintain accurate records pertaining to time worked by team members, activities and services performed. May be responsible for payroll oversight and compliance.
- Serve as a resource on guest service matters and as an escalation point for guest inquiries.
- Ensure team members are proactively preparing for arriving/departing aircraft, identify and perform open job tasks, and immediately correct observed safety concerns to all stakeholders. Conduct safety observations and document accordingly.
- Perform ramp operations as needed to ensure service needs are met for our guests, clients, vendors, and aircraft crew.
- Assist and/or manage any regulatory compliance, audits, and/or reporting for airport or government parties if requested.
- Oversee fuel quality control activities.
- Oversight of GSE and facility maintenance operations.
- Responsible for compliance with all rules, regulations, and policies as issued by the company and local, state, federal, and airport authorities.
- Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company’s reputation if the work continues.
- Ensure all airline-required training is administered and completed by team members.
- Interview, onboard, train, and manage team members ensuring their engagement and development.
- Manage the performance of team members to ensure technical accuracy, demeanor, and adherence to company policies and procedures. Correct performance deficiencies and administer corrective action as needed.
- Understand, comply with, and enforce all security (physical, cyber and data) protocols as dictated by both the Company and the airport.
- Lead a team conducting base operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs) ensuring efficient and accurate communication through various methods to accomplish operational tasks.
- Oversee all business functions of the PAT including proper delivery of services, equipment and maintenance, condition of facilities, and staffing.
- Perform tasks such as time and attendance administration and processing of new team members.
- Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job.
What you bring
microsoft office
hsse software
bachelor's degree
aviation experience
leadership
guest service
- Computer Skills: Ability to use a computer, including pass computer-based training modules. Proficient in Microsoft Office suite (Word, Excel, PowerPoint and Outlook) and ability to learn company software.
- Minimum of 18 years of age.
- Critical Thinking / Reasoning Ability: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule format.
- Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail. High level of concentration is required to ensure accuracy in a busy setting.
- Task Management: Excellent time/project management and organizational skills. Ability to successfully and timely complete Signature’s training programs.
- Hospitality Skills: Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality. Must be able to anticipate guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment. Must be able to maintain professionalism and confidentiality. Experience with conflict resolution in a hospitality environment is preferred.
- Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel.
- Interpersonal Skills: Ability to get along and work well with others. Excellent interpersonal skills for consistent effective collaboration with team members and service to guests.
- Administration of Health, Safety, Security, and Environmental (HSSE) software.
- Trained and approved to perform required certifications (e.g., towing, deicing) as required by base-specific operations is preferred. Ability to become approved is required. Consideration will also be given to external candidates with experience in these areas.
- Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.
- Physical Ability: Must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, freight handling equipment, and cars.
- Leadership Skills: Ability to assign tasks wisely, provide feedback to improve performance, administer corrective action, and motivate others.
- Must be legally authorized to work in the jurisdiction of employment.
- Financial Skills: Basic knowledge of operation budget and P&L and an understanding of how margin, revenue, and cost impact the business. Ability to enact responsible changes to base processes to maximize financial performance.
- Ability to pass a color vision test for purposes of inspecting aviation fuel.
- Language Skills: Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals, and for safety-sensitive tasks, in English. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing. Ability to write routine reports and correspondence.
- Communication Skills: Able to use telephone, fax, two-way radio, email, or text messaging to contact guests, crew members, team members, or emergency personnel. Ability to speak effectively before groups of guests or team members and present information and respond to inquiries.
- Must possess a valid state driver’s license. Certain PATs require a commercial driver’s license (CDL) as dictated by local regulations and business needs.
- Bachelor’s Degree from a four-year college or university or three (3) to five (5) years related experience and/or training; or equivalent combination of education and experience. One (1) to two (2) years of experience and/or training in aviation or cargo operations or an equivalent combination of education and experience is required. One (1) to two (2) years of experience in managing a team is required.
- Paid time off
- Tuition reimbursement
- Disability Insurance
- Training and Development
- Life Insurance
- Medical/prescription drug, dental, and vision Insurance
- Identity Theft and Legal Services
- Paid Maternity Leave
- Flexible Spending Accounts
- Critical Illness, Hospital Indemnity and Accident Insurance
- Employee Assistance Program (EAP) & Perks
- Health Savings Account
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- must pass company background checks (criminal and motor vehicle) and drug tests
- must meet airport background check requirements to obtain and maintain an airport security badge
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Company
Overview
- With a rich history of providing exceptional fuel services, ground handling, and aircraft maintenance, the company serves thousands of clients worldwide.
- Operates across major airports, offering comprehensive services that cater to both private and commercial aviation.
- The company's expertise spans fueling, maintenance, concierge services, and more, making it a go-to partner for aviation professionals.
- Noteworthy for their innovation, Signature Aviation also invests in sustainable technologies and solutions that benefit both their clients and the environment.
- With an extensive global footprint, Signature Aviation is consistently ranked among the top service providers in the aviation sector.
- Passionate about delivering safe, high-quality services to customers.
- People are our greatest asset; value diversity, teamwork, and collaboration.
- Continuously challenge ourselves to innovate, improve, and provide value.
- Take pride in commitment to integrity and responsible decision-making.
- Support a culture of safety where each individual is responsible for the safety of themselves and others.
2050
Net Zero Target
Aiming to reduce carbon emissions to zero by 2050 through strategic initiatives.
- Focusing on sustainable aviation fuel (SAF) as a key strategy to reduce emissions.
- Working with industry partners to promote environmental initiatives.
- Investing in energy-efficient technologies and practices.
- Implementing initiatives to minimize waste and improve recycling efforts.
- Committed to fostering an inclusive and diverse workforce.
- Aims to enhance women's representation in leadership roles.
- Provides unconscious bias training and other initiatives for an inclusive work environment.
- Tracks diversity metrics to ensure progress in hiring and retaining a diverse workforce.
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