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Resident Relocation Coordinator - Cincinnati, OH - 1-yr project
Housing Opportunities Unlimited
Coordinate resident relocations, manage vendors, communications, and compliance.
12d ago
Expert & Leadership (13+ years), Junior (1-3 years)
Contractor
Cincinnati, OH
Onsite
Company Size
78 Employees
Service Specialisms
Affordable Housing Development
Community Revitalization
Real Estate Services
Construction Management
Sector Specialisms
Residential
Public Housing
Subsidized Housing
Mixed-Income Communities
Affordable Housing
Senior Housing
Disability Housing
Role
What you would be doing
data tracking
file management
move coordination
inventory inspection
report generation
resident liaison
- Assist with utility disconnection and reconnection and completion of the change of address forms (if applicable) for households needing assistance.
- Work closely with construction, property management, development, and moving contractors to ensure residents vacate their units per the relocation schedule, surrender keys to the property management, and units are properly secured.
- As part of the assessment process, take an inventory of tenant belongings and furniture, taking note of large furniture, infestation, clutter, and hoarding issues.
- Participate in weekly supervision and scheduled site meetings with the Project Manager/Assistant Project Manager.
- Check-in with residents at least 30 days before moving and follow up weekly three weeks before the moving date. Conduct final check-in 72, 48, and 24 hours before the moving date.
- Ensure relocation files contain required documentation and the data-tracking system is updated regularly.
- Prepare and distribute appropriate notices to affected households regarding the relocation program and ensure proof of resident receipt for notices are received and on file as required.
- Conduct pre-inspection of units to ensure they meet decent, safe, and sanitary requirements before offering them as a comparable relocation unit.
- If needed, provide packing supplies, tips, demonstrations, and assistance.
- Provide verbal interpretation and written translations if the resident population requires communication in specific languages.
- Provide weekly and monthly reports to clients, the project manager, and the development team.
- Schedule, coordinate and supervise moves and other move-related tasks, including pest inspection and unit turnover as needed.
- Regularly update and maintain relocation files, database, lottery list, and relocation tracking reports.
- Conduct site setup activities, including the arrangement of office, relocation files organization, identification of vendors, and off-site relocation units.
- Notify residents of the move-in date and provide ongoing contact and support to ensure they are prepared to move.
- Serve as a liaison between HOU, property management, clients, and residents.
- Provide relocation counseling and assistance in compliance with applicable Federal, State, or local regulations.
- Interface with residents' families, friends, or social services providers to ensure seamless delivery of services and address relocation challenges.
- Create an agenda for weekly relocation meetings, take minutes of each meeting, and distribute them to the team within 48 hours of the meeting.
- Serve as an HOU representative to local, state, federal, housing agencies, and community groups.
- Participate in surveying residents to understand their relocation needs and relocation preferences.
- Complete all tasks identified in the site work plan and perform other duties as assigned.
- Participate in and facilitate resident and community meetings and drop-in sessions to discuss the relocation process and resident relocation rights and benefits.
- Implement relocation policies as outlined in the approved relocation plan.
- Implement procedures for minimizing resident property damage, including inventorying furniture and taking photos or video, and serve as the initial point of contact regarding resident claims of damage or loss. In the event of property damage or missing belongings, serve as a liaison between the resident and moving company to facilitate timely resolution of the claim.
What you bring
high school
microsoft office
google suite
driver's license
customer service
problem solving
- Must be able to pass a pre-employment criminal background screen.
- Must have a High School Diploma (Bachelor's Degree is preferred).
- Knowledge of Microsoft Office and Google Suite as well as database applications.
- Excellent organizational skills.
- Willingness to learn and receive feedback.
- Able to work some evenings and Saturdays.
- Have a propensity to learn and take on more tasks or responsibilities.
- Must be able to multitask and prioritize responsibilities and work under strict time constraints on various projects.
- Valid driver's license.
- Must have excellent customer service, interpersonal, verbal, and written communication skills.
- Self-directed and able to work independently.
- Reliable transportation.
- Experience in relocation services, social services, customer service, or other similar fields.
- Able to work with diverse populations and communicate effectively with numerous stakeholder groups, including staff, clients, and residents.
- Organized and detail-oriented with the ability to prioritize multiple requests.
- Must be able to walk up to 4 miles per day and ascend up to four flights of stairs at a time.
- Be a creative problem-solver.
- Ability to lift up to 20 lbs, work in adverse weather conditions, and stand for extended periods of time.
- Ability to maintain a calm atmosphere under pressure and stressful situations.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- must pass a pre‑employment criminal background screen.
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Company
Overview
Over 115 Communities
Nationwide Presence
Operated across a vast network of communities in 36 states, including DC, Hawaii, and the USVI, showcasing extensive reach and operational expertise.
Over 100 Staff
Diverse Expertise
Maintains a multilingual team capable of serving a wide range of cultural and linguistic needs, enhancing community engagement.
- With a history spanning over four decades, the company has focused on affordable and mixed-income housing redevelopment.
- They have successfully managed relocation planning and resident support in communities across the United States.
- Their expertise lies in managing large-scale redevelopments and ensuring compliance with federal, state, and local regulations.
- They provide on-site case management and community building to support residents during construction phases.
- Working with housing authorities and developers, they combine relocation logistics with direct resident advocacy for comprehensive support.
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