Traffic Monitoring Call Center/Surveillance/Dispatcher/Arterial Operator
Aecom
Monitor arterial traffic, manage incidents, and coordinate signal operations.
3 days ago ago
$22 - $25
Intermediate (4-7 years)
Full Time
Bradenton, FL
Field
Company Size
51,000 Employees
Service Specialisms
Engineering
Construction Services
Project Management
Design
Architecture
Consulting
Environmental Services
Program Management
Sector Specialisms
Industrial
Agriculture, Food & Beverage
Automotive & Heavy Equipment & Machinery
Data Centers & Digital Infrastructure
High Performance Logistics
Energy
Renewable Energy
Grid Modernization
Role
What you would be doing
traffic monitoring
incident detection
sunguide entry
signal coordination
congestion mitigation
its checks
- Monitors the status of traffic signal and system operations, arterial corridor congestion, traffic flow, etc. by technology tools, including advanced traffic management systems, travel time monitoring, and CCTV cameras.
- Detects, confirms and track equipment faults affecting arterial operations and coordinate with IT Consultants, contractors and maintaining agencies as and when needed to resolve the issues.
- Detect, confirm, update, and respond to scheduled and unscheduled traffic and incident management events on the arterial network, congestion, and travel time imbalances in the geographical coverage area.
- Enter all scheduled and unscheduled events and congestion into SunGuide software.
- Coordinate with Arterial Operations Engineers to adjust signal timing as and when needed in response to scheduled and unscheduled events.
- Identifies traffic congestion along the arterial network, based on pre-defined performance measures, then developing and implementing traffic mitigation measures in a timely manner.
- The Arterial Operators are responsible for the direct monitoring of arterial performance, discovery of operational issues and the reporting of such issues to the arterial operations engineer, local maintaining agency, maintenance contractor or construction contractor as appropriate. The Arterial Operators are stationed within the STMC, interacting with freeway team to ultimately provide a seamless oversight of the District’s arterial roadway facilities.
- Detect, confirm, and report equipment faults affecting Control Room equipment and field equipment, including equipment maintained by the signal maintaining agency.
- Perform FREEWAY Operator duties in accordance with Section 4.2.4 as well per District 1 TMC Operations SOP, as and when needed.
- Continuously monitor signal and system operation through CCTV cameras, Central Signal System Applications, real-time traffic data applications/websites to proactively identify intersection/signal operation issues rather than reactive after complaints received from others, and coordinate signal operation changes with the arterial operations engineers to improve operation and safety at signalized intersections and coordinated signal systems.
- Entering all scheduled and unscheduled events, congestion and detour routes into SunGuide software and disseminating information using ITS devices, associated applications, websites, and Florida 511 (FL511) system, including for major incidents reported to the TMC outside the Arterial coverage area defined under section 4.2.5, in accordance with District 1 TMC Operations SOP.
- Coordinate with other Control Room staff, law enforcement, and external agencies in response to incidents.
- Manage arterial operations in accordance with the District 1 TMC Operations SOP.
- Coordinate with maintenance staff and signal maintaining agency staff as needed.
- Follow FDOT District 1 TMC Operations SOP, policies, procedures, guidelines, and preferences.
- Perform daily Arterial ITS infrastructure checks (CCTVs, DMS, MVDS, Video Wall, etc.) early in the mornings and open IT/ITS device failure tickets for malfunctions detected during the check.
What you bring
high school
sunguide
traffic signal
gis
data entry
customer service
- High School Diploma or GED.
- Must pass a pre-employment drug screen.
- Effective oral and written communications skills for in-person, radio, and phone conversations
- Knowledge of Traffic Signal Central System applications to review, identify and disseminate signal operation issues
- Ability to interpret or understand geographic information portrayed on a map and map-based applications
- Efficient and accurate data entry skills
- Ability to operate software platforms and web-based applications.
- Knowledge of interstates and state routes throughout Florida with geographic familiarity with the freeway system and arterial roadway
- Ability to work calmly and professionally in a fast-paced, high-pressure environment
- Previous experience working in a position that includes heavy telephone, radio, and computer usage
- Demonstrate ability to meet a high level of customer service expectations
- Must be able to remain in a stationary position for long periods while monitoring Intelligent Transportation Systems such as CCTV camera displays, ramp meters, law enforcement radio broadcasts, answering/responding to calls, and communicating with other staff or partnering agencies.
- This position does not include sponsorship for United States work authorization.
- Knowledge of the SunGuide Software and related systems
- Must pass a state and federal criminal history/security background check; must also successfully pass FDOT fingerprint-based Criminal History Records Check
- Previous experience working in a call center, customer service, 911 Operator, or dispatching environment
- This position does not include relocation benefits.
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- this position does not include sponsorship for united states work authorization.
- must pass a state and federal criminal history/security background check.
- must successfully pass fdot fingerprint-based criminal history records check.
- must pass a pre‑employment drug screen.
Company
Overview
Born 1990
Year of Formation
The company was formed in 1990 through the merger of five legacy firms.
$16B annual revenue
Annual Revenue
The company generates over $16 billion in revenue annually and ranks highly in ENR's global design firm lists.
150+ countries
Global Presence
The company operates in over 150 countries worldwide.
Megaprojects delivery
Project Scope
The company is known for delivering megaprojects such as cable-stayed bridges, Olympic venues, ports, transit hubs, and disaster recovery works.
- Launched as a bold independent infrastructure consultancy from a merger of five legacy firms dating back over a century.
- Handles everything from geotech to electro-mechanical systems, as seen in the award-winning Romaine Hydroelectric Complex in Canada.
- Guides projects through every lifecycle stage in transportation, buildings, water systems, energy, and environmental sectors.
- Safety first - We put safety at the core of everything we do.
- Integrity - We act with the highest ethical standards.
- Collaboration - We believe in the power of teamwork.
- Innovation - We embrace creativity and foster new ideas.
- Sustainability - We are committed to creating a sustainable future.
2040
Net Zero Carbon Target
Committed to achieving net zero carbon emissions by 2040.
50%
Emission Reduction Target
Committed to reducing operational carbon emissions by 50% by 2030.
- Focus on decarbonization across client projects and operations.
- Developed strategies for climate resilience and adaptation.
- Initiated projects that contribute to sustainable infrastructure and urban planning.
50% gender parity
Gender Parity Target
Aim to achieve gender balance in leadership positions by 2030.
35% increase
Women Leadership Growth
Achieved significant growth in women representation in leadership roles in 2022.
- Committed to increasing racial and ethnic diversity across the company.
- Implemented programs to foster a diverse and inclusive workplace culture.
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