Walker & Dunlop
Walker & Dunlop provides commercial real estate capital solutions and services to clients nationwide.
Manage and process insurance claims for commercial real estate assets.
23 days ago
$64,000 - $75,000
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Bethesda, MD
Hybrid
Company Size
1,300 Employees
Service Specialisms
Loan administration
Insurance compliance
Asset management
Investor reporting
Capital markets
Consulting
Valuation
Loan servicing
Sector Specialisms
Multifamily
Hospitality
Industrial
Commercial Real Estate
Loan Servicing
Investment Management
Valuation
Advisory Services
Role
Description
data analysis
reporting
dashboard development
claim processing
compliance review
catastrophe response
- Generate and interpret ad hoc reports to identify trends and opportunities for process improvement related to insurance claims and property performance.
- Evaluate and process insurance loss disbursement requests in alignment with Lender guidelines, balancing efficiency with risk management.
- Collaborate cross-functionally with Asset Managers and other stakeholders to assess property conditions and claim resolution status.
- Analyze and enter claim data into servicing and workflow systems with accuracy and attention to detail.
- Contribute to continuous improvement efforts and perform additional duties as assigned.
- Support catastrophe response initiatives through data analysis, reporting, and coordination with internal teams and external partners.
- Communicate insights and findings effectively with teammates, clients, and Lenders to drive informed decisions and issue resolution.
- Develop, maintain, and optimize tracking tools and dashboards in Excel or other reporting systems to monitor claim progress and portfolio exposure.
- Review and interpret documentation from Borrowers and Insurance Companies to ensure compliance with lender and investor requirements.
- Coordinate insurance claim submissions by completing and submitting required Lender forms (Fannie Mae, Freddie Mac, Capital Markets) within prescribed timeframes.
Requirements
bachelor's
ms office
communication
teamwork
time management
claims experience
- Bachelor’s degree strongly preferred.
- Ability to show ownership of your work, take on challenges and acknowledge growth opportunities, and demonstrate patience when learning new processes.
- Ability to work as part of a team, while providing a strong individual contribution
- Strong time management and organizational skills
- Attendance is generally required from 8:30 am – 5:30 pm local time, Tuesday through Thursday, with the option to work remotely on Mondays and Fridays.
- Requires excellent communication skills, written and oral, through all levels of the organization.
- Strong analytical skills, including use of all MS Office products
- Excellent attention to detail, judgement, flexibility, and dependability
- Ability to maintain a positive attitude with large volume of work.
- Courtesy, respect, and thoughtfulness in teaming with colleagues and other stakeholders
- 2+ years of property claims or asset management experience
Benefits
- Pre-tax transit and commuting benefits
- Competitive dental and vision benefits
- Health Savings Account and Healthcare and Dependent Care Flexible Spending
- The opportunity to join one of Fortune Magazine’s Great Places to Work winners from 2015-2023
- A robust health and wellness program – earn cash rewards and gain access to resources that
- Up to 83% subsidized medical payroll deductions
- Paid maternity and parental leave, as well as other family paid leave programs
- Comprehensive benefit options* that have earned Walker & Dunlop the silver level of the 2022 Cigna Healthy Workforce Designation™, some of which include:
- Company-paid life, short and long-term disability insurance
- 401(k) + match
- Empowerment and encouragement to give back – volunteer hours and donation matching
- Career development opportunities
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
- background checks will be performed after a conditional offer; fair chance hiring applies.
Company
Overview
1937 Founded
Year Established
The company was established in 1937, marking the beginning of its journey as a leading commercial real estate financial firm.
- Provides capital solutions for commercial real estate transactions across multiple sectors.
- Diverse portfolio includes financing for residential, industrial, commercial, and mixed-use projects.
- Offers capital markets, loan servicing, investment sales, and agency lending services.
- Notable projects include financing for major office buildings, residential complexes, and large-scale industrial facilities.
- Continuously innovates with technology to enhance financial solutions.
Culture + Values
- Driven – We aspire to excellence, never content with just checking the box. We constantly strive to meet the ambitious goals we set for ourselves and take pride in being a passionate team of self‑starters who make a real difference.
- Caring – We cultivate a welcoming culture that empowers and supports individuals to always be the best version of themselves. This spirit extends beyond our employees to encompass our clients, partners, communities, and environment.
- Collaborative – We excel in many disciplines, but we are one team. With the right combination of talent and expertise, we create something bigger than ourselves that serves the needs of our clients and builds lasting relationships.
- Insightful – We value the insights our seasoned team brings to the table because we know the future depends on varying thoughts and creative solutions.
- Tenacious – We never give up in our quest to go the extra mile for our clients. We strive to understand their goals and work with them at every step of the way. We always do what it takes to get the job done well and with integrity.
Environment + Sustainability
50% Emission Reduction
Target per employee since 2019
Aiming to reduce greenhouse gas emissions by 50% per employee from 2019 levels.
33.5B in Affordable Housing
Financed over four years
Total amount financed in affordable housing properties over the past four years.
1.6M Donation
Part of annual giving
Charitable donation amount, representing 1.21% of the company's operating income in 2024.
- Participation in Fannie Mae Green Rewards and Freddie Mac Green Advantage programs to support energy and water reduction in financed properties.
- Measured corporate carbon footprint using third-party consultant based on the Greenhouse Gas Protocol.
- Implemented green office practices: compostable coffee cups, reusable water bottles, default double-sided printing.
- Encouraged green commuting: flexible telecommuting policy, pre-tax public transit, Waze Carpool partnership, commuting contests.
- Governance oversight by CEO, General Counsel, and ESG committee; supported by employee-led Green Task Force focused on resource and emissions reduction.
Inclusion & Diversity
28% Management Roles
Women in Leadership
Highlighting the representation of women in management positions within the organization.
14% Management Roles
Underrepresented Groups
Showcasing the inclusion of under-represented racial/ethnic groups in management positions.
$1 Million Investment
DE&I Partnerships
Highlighting the financial commitment to organizations advancing diversity, equity, and inclusion initiatives.
#13 Diversity Index
Corporate Recognition
Recognized for diversity efforts in the Washington Business Journal Corporate Diversity Index 2021.
- Recognized in Bloomberg's 2022 Gender Equality Index.
- Received Mortgage Bankers Association's Commercial/Multifamily DEI Leadership Award for Market & Community Outreach Strategies in 2023.
- 25% of employees participated in one or more Employee Resource Groups in 2023.
- Striving to increase minorities in management positions to 25%.