IT Service Consultant

As an IT Service Consultant, you will play a crucial role in providing seamless technology support for end-user devices and corporate office equipment.

Working within a dynamic, distributed team supporting Sydney and Melbourne, you will be the first point of contact for GPT employees seeking assistance via phone or email. Beyond resolving routine inquiries, you will also handle advanced problem management and provide hands-on support to ensure our technology runs smoothly.

Join the GPT Technology team as the IT Services Consultant, where you will deliver exceptional customer service to our staff.

• Following IT policies and procedures.
• Complete regular visits to GPT sites and actively engage with GPT Staff
• Engage in comprehensive Wellbeing programs and benefit from market-leading policies and support tailored to diverse needs.
• Providing 1st and 2nd level technology support for GPT staff, contractors and third party providers across multiple physical locations.
• Working with Program Delivery team to assist in delivery of project tasks as required.
• Managing and triage multiple incoming priorities effectively by understanding clients’ needs and meeting service level requirements.
• Keeping up to date on current technologies and industry trends.
• Completion of appropriate service checks to ensure smooth operation of services.
• Working closely with outsource providers in the delivery of support services.
• Assisting in the maintenance of documentation, including procedures, processes, testing and asset registers.
• Helping the broader operations team to support and maintain GPT corporate software and infrastructure

We shape leading experiences across office, retail, logistics and student accommodation.

• Applying in-depth knowledge of desktop and laptop internal/external components and lifecycle.
• ITIL Foundation Certificate or equivalent
• Experience with Microsoft SCCM, Endpoint Manager and PowerShell is desirable
• Experience with Cherwell Service Management tools is desirable
• Knowledge and experience working with VDI is desirable
• Earned a Gold ranking in Australian Workplace Equality Index (AWEI) for LGBTQIA+ inclusion.
• Comprehensive knowledge of Microsoft Operating Systems, Platforms and Applications (Windows 10, Office Suite of Products, Office 365, Microsoft Teams, Active Directory, Azure Active Directory, Exchange, SharePoint, Microsoft Endpoint Manager)
• Knowledge and experience with network infrastructure is desirable
• 3+ Years’ experience in Desktop Support / Technical customer support positions
• Detailed knowledge of Teams and Meeting Room Technologies
• Exceptional customer facing and service skills

GPT offers an inclusive workplace culture and embraces people with diverse perspectives, skills and backgrounds. We welcome applications from First Nations candidates, members of the LGBTQIA+ community, people living with disability and people of diverse ages, cultures and backgrounds.

Our sustainable returns from investments come from focusing on what matters most to customers — a great experience and doing good. Every day, our people are driving positive impact for people, place and planet. They’re inquisitive, pioneering industry firsts and pushing new ideas to deliver exceptional outcomes.

• Be recognised by peers through nomination awards and take part in our generous Employee Referral Program.
• Embrace diverse and challenging career opportunities, supported by our dedicated Learning & Development Team committed to your growth.
• Experience market-leading parental leave benefits including 22 weeks paid leave for either carer and childcare allowance once you return to work.
• Enjoy flexible working arrangements and generous leave options.
• Accredited Family Inclusive Workplace™.