Order Processing Admin

Description

• Coordinate custom product requests, including design (CEDR), costing, drawings, and submittal requirements.
• Partner with regional managers and field sales teams to resolve customer issues, provide training support, and maintain strong relationships with representatives, engineers, and contractors.
• Promote Watts brands positively through professional interactions and on-site product demonstrations or lab tours as required.
• Manage and track special/custom quote files and maintain current competitive product knowledge.
• Utilize and manage spreadsheets for reporting and data tracking.
• Collaborate with internal and external teams to ensure high customer satisfaction.
• Resolve shipment, billing, and order discrepancies promptly to ensure customer satisfaction.
• Serve as liaison between sales and other departments to ensure efficient communication and workflow.
• Maintain productive and collaborative relationships with other Watts employees.
• Provide internal sales support for assigned territories to achieve or exceed sales goals.
• Maintain and update sales training materials and documentation.
• Provide coverage for inside sales communications (voicemail and email) as needed.

Requirements

• Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.
• Ability to read documents, use a computer, and perform data entry tasks.
• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
• Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.
• Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.
• Ability to be flexible and adapt to changing work priorities and stressful conditions.
• High School Diploma, GED, or some college level courses.
• Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.
• Must successfully establish employment eligibility and satisfactorily complete background checks and required pre-employment testing as a condition of employment.
• Ability to operate standard office equipment such as computers, printers, phones, and copiers.
• 2+ years of inside sales experience, or equivalent
• Punctuality and dependability.
• Someone reliable and punctual.
• Ability to physically move around the office, organize or transport files, packages, or other office-related materials.
• Ability to remain seated at a desk or workstation for extended periods.
• Communication skills, well organized, knowledge of Microsoft Office programs

Benefits

• Additional perks such as fitness reimbursements and employee discount programs
• Competitive compensation based on your skills, qualifications and experience
• 10 paid holidays and Paid Time Off
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• Continued professional development opportunities and educational reimbursement

Training + Development

Interview process

Visa Sponsorship

Security clearance