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Leasing Consultant for Luxury Community
Mill Creek Residential Trust Llc
Providing excellent customer service and sales expertise as a Leasing Consultant in a luxury residential community.
16d ago
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Portland, OR
Onsite
Company Size
1,006 Employees
Service Specialisms
Property Development
Construction Services
Project Management
Design
Architecture
Engineering
Sector Specialisms
Multifamily Residential
Development
Acquisition
Construction
Investment Management
Build-to-Rent Single-Family Rentals
Rental Housing
Transit-Oriented Development
Role
What you would be doing
resident support
entrata management
competitor research
data entry
service requests
property maintenance
- Support new residents during move-in process. Assist with lease renewals, move-outs and resident transfers
- Participate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention
- Update daily activity report, notices to vacate, leases, cancellations, transfers, renewals, etc., and provide information to the Community Manager
- Ensure the office, clubroom, apartment models, and “market ready” units are in impeccable condition
- Continuous research of area competitors such as pricing, amenities, features etc.
- Attend any training classes/meetings as required or recommended by management
- Assist in Social Media advertising as directed by the Manager
- Assist in the preparation of move-ins such as walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager
- Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations
- Manage and convert prospect leads into leases to achieve leasing goals. Follow up with all leads and prospects that did not lease
- Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily
- Warmly greet prospective residents and create a personal connection while determining needs and preferences
- Accept service requests from residents and route to service department for prompt processing. Follow up to ensure the request has been completed and resident is satisfied
- Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associates
- Post Craigslist ads daily to generate traffic
- Contribute ideas for improving resident satisfaction to the Community Manager
- Take ownership to personally address and resolve customer concerns in a timely professional manner
- Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner
- Enter accurate and timely data into appropriate information systems. Manage Entrata tasks and leads daily
- Communicate service guarantees and customer service standards to prospective and current residents
- Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked
- Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices
- Answer telephone calls and return voicemail (prospect calls, resident issues, service requests, etc.)
- Physically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and Manager
- Understand and support the customer experience vision for Mill Creek Residential
- Share promotional ideas and events for marketing timeline
- Complete all new lease and renewal paperwork, including related addendums
- Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors
What you bring
communication
sales performance
high school
microsoft office
revenue management
market knowledge
- Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication
- Strive for a 25% conversion ratio of tours to new leases through effective selling and follow through skills
- High School diploma or equivalent (GED) preferred
- Professionally present the community and apartments along with specific features and benefits
- Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software
- Ability to take ownership of resident issues and/or concerns and come to a resolution
- Capable of travelling between two or more communities, if necessary
- Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division
- Multi Family or related property management experience, retails sales or hospitality experience
- Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents
- Strong communication skills (written and verbal)
- In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community
- Employer sponsored short and long term disability, Life and ADD insurance
- 401k with employer matching
- Comprehensive medical, dental and vision
- Paid time off benefits: Vacation, Sick, Holidays
- Competitive compensation
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- credit, criminal, previous employment, and rental history checks
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Company
Overview
$4 billion
Raised in Equity
The firm has raised a significant amount of equity to fuel its growth and investments.
$20 billion
Capital Deployed
Over $20 billion in capital has been deployed across various investment management ventures.
275,000 homes
Developed or Acquired
Mill Creek has developed, built, or acquired a substantial number of rental homes.
41,000 homes
Constructed by the Construction Arm
Their construction arm has delivered nearly 41,000 homes with tight budget and quality control.
- Born in 2011 from Crow Holdings' vision, Mill Creek has grown into a national owner‑operator of multifamily and build‑to‑rent communities.
- Its Development team revives historic buildings, builds mixed‑use and transit‑oriented multifamily, and launched a purpose‑built single‑family rental platform in 2020.
- Acquisitions focus on value‑add multifamily communities—over 8,000 apartments acquired with $2.1 billion invested alongside JV partners.
- Mill Creek operates across 26 U.S. core markets, immersing in local economies to optimize investment, development and management.
- Unusual fact: it entered the small but growing purpose‑built single‑family rentals market in 2020 with its Amavi Homes platform.
- People First: We focus on creating an environment where our team members are supported and valued.
- Commitment to Excellence: We strive for the highest standards in everything we do.
- Integrity: We uphold the highest standards of ethics and transparency.
- Collaboration: We believe that working together creates better results.
- Innovation: We seek out creative solutions to solve challenges and deliver exceptional results.
Net Zero by 2040
Climate Commitment
Aiming to achieve net zero carbon emissions through comprehensive strategies.
- Focus on energy-efficient design, sustainable materials, and responsible construction practices.
- Properties designed to achieve LEED and other sustainability certifications.
- Implementation of water-saving strategies in all developments.
- Prioritizing sustainable waste management strategies, including recycling and reducing construction waste.
- Focus on improving gender diversity at all levels of the organization.
- Committed to fostering an inclusive environment where all employees feel welcomed, valued, and respected.
- Focus on building a diverse and inclusive talent pipeline through various recruitment initiatives.
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