Dispatcher

Description

• Coordinating Service Requests: Efficiently schedule and dispatch service calls to field technicians.
• Communication Point: Act as the main point of contact for field teams, customers, and management.
• Emergency Response: Coordinate emergency response efforts when necessary.
• Problem-solving: Address customer inquiries and resolve issues promptly to ensure customer satisfaction.
• Monitor and Adjust Schedules: Monitor schedules closely and make real-time adjustments to optimize operations.
• Record-Keeping: Maintain accurate records of service requests, schedules, and any incidents.
• Collaboration: Work closely with other departments to streamline processes and improve service delivery.
• Resource Allocation: Ensure efficient allocation of resources to meet operational demands.

Requirements

• Strong problem-solving abilities and a customer-centric mindset.
• 2+ years of dispatching experience.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in basic computer applications and call center software. Service Titan experience is a plus.
• HVAC industry experience is required.
• Excellent verbal and written communication skills.

Benefits

• Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.
• Health insurance: Comprehensive medical, dental, and vision coverage.
• Retirement plan: 401(k) with company match.
• Training and development: Ongoing opportunities for professional growth and advancement.
• Paid time off: Generous vacation, holidays, and sick leave.

Training + Development

Interview process

Visa Sponsorship

Security clearance