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Bilingual Occupancy Specialist I (Historic Prospect Heights)
Winncompanies
Assist with tenant recertifications and resident services in affordable housing.
9d ago
$17 - $21
Intermediate (4-7 years), Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Pawtucket, RI
Onsite
Company Size
1,683 Employees
Service Specialisms
Asset Management
Development & Construction Management
Property Management Consulting
Renewable Energy & Sustainability Initiatives
Underwriting and Due Diligence Services
Military Housing Services
Adaptive Reuse of Historic Buildings
Sector Specialisms
Residential
Affordable Housing
Military Housing
Multifamily
Luxury Housing
Mixed-Use
Commercial
Retail
Role
What you would be doing
data entry
recertification
utility calculation
tax reporting
waitlist management
audit preparation
- Ensure all information is accurate and entered in the Property Management Software; Comply with company policies regarding the proper treatment of Tax Credit and Resident files.
- Ensure that the recertification reporting calendar is followed and that all recertification reports and letters to tenants are run and delivered timely.
- Ensure recertifications are fully completed and executed with Property Manager and resident signatures by the date due.
- Assist Property Management with PBA, Project Based Section 8 or other subsidy contract renewals, including calculation of utility allowances (HUD Contracts).
- Complete the recertification worksheet necessary to prepare the voucher (i.e., Form 50059) for the local HUD office, state agency, or local housing authority; this includes ensuring that the resident signs the recertification (HUD sites only).
- Assist the Property Management staff with preparing for the property review by owners, regulatory agencies, auditors, etc., as necessary.
- Complete the recertification worksheet so that the annual Tax Credit reports (Tenant Income Certification TIC) may be prepared for the state compliance agency. This includes having the resident sign all applicable paperwork.
- Assist the Property Management staff with all facets of the move-in process; Ensure that files comply with the regulations of all funding/regulatory agencies, such as HOME and HIF.
- Engage in marketing activities to increase prospect activities. Show vacant apartments or take prospects on property tours to solidify interest and pre-qualify applicants as necessary explaining income qualifications and required documentation for certification process.
- Ensure the proper treatment of residents’ personal and private information; maintaining such records in accordance with local, state and/or federal law.
- Conduct the recertification interviews with residents. Review each recertification to ensure that all checklist items are complete. Send recertification verification forms to the appropriate agencies (e.g., Social Security Administration, place of employment, welfare agency, Veterans Administration) relevant banks and other organizations (e.g., drug stores).
- Process initial, interim and annual recertifications. This includes: Notifying residents of their impending recertifications using notices supplied by Property Management Software.
- Ensure all prospect information is maintained and managed in a waitlist and in compliance with regulations for waitlist management; including but not limited to completion of guest cards, purging the waitlist at periodic intervals to ensure active and available prospects are at the top of the list, keeping in contact with the top prospects to ensure interest continues when vacancies become available, etc.
What you bring
yardi
realpage
microsoft office
cos
shcm
cpo
- Experience with Yardi or RealPage property management software.
- Proficiency in Microsoft Office applications.
- Ability to consistently meet required deadlines and follow schedules.
- Solid organizational and administrative skills.
- Certified Occupancy Specialist (COS) certification.
- Associate's degree.
- Ability to complete repetitive tasks with a high level of detail.
- SHCM certification.
- Superb attention to detail.
- Bilingual in English and Spanish.
- Excellent customer service skills.
- Outstanding verbal and written communication skills.
- LIHTC and HOME experience.
- Certified Professional of Occupancy (CPO) certification.
- Minimum of 1-3 years of experience in affordable housing and customer service.
- High school diploma or GED equivalent.
- Ability to plan and schedule 4 months of work activity.
- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
- Flexible and/or Hybrid schedules are available for certain roles
- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
- Tuition Reimbursement program and continuous training and development opportunities
- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
- Various Comprehensive Medical, Dental, & Vision plan options
- 401(k) plan options with a company match
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Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1971 Founded
Year Established
The company was founded with the vision of transforming housing into vibrant communities.
106,000+ Units Managed
Property Management Scale
The company manages a large portfolio of residential units across multiple states.
$ Hundreds of Millions
Annual Revenue
The company generates significant revenue from its real estate development and management activities.
- Began as a vision to turn housing into vibrant communities.
- Operates across 27 states plus D.C. and Puerto Rico.
- Handles a diverse portfolio including affordable, mixed-income, market-rate, and military housing.
- Projects integrate residential units with commercial spaces to create lively, mixed-use neighborhoods.
- Expanded through three business arms: development, residential management, and military housing services.
- Known for award-winning projects that revitalize neighborhoods with energy-efficiency upgrades.
- Combines large-scale property management with hands-on community engagement programs.
- We are committed to providing a collaborative and supportive environment.
- We encourage innovation and creative thinking to drive positive change.
- We strive for excellence in everything we do and take pride in our work.
- We are committed to the success of our employees, residents, and communities.
- We embrace a strong work ethic and dedication to our customers.
2050 Target
Net Zero Emissions Goal
Aiming to achieve net zero carbon emissions by 2050.
- Focus on energy-efficient practices in new developments and property renovations.
- Implemented green building standards, such as LEED certification, across many properties.
- Prioritize reducing energy consumption and greenhouse gas emissions in its portfolio.
- Focus on water conservation, waste reduction, and sustainable materials in projects.
45% Representation
Women in Workforce
Represents women's percentage in the workforce.
- Established diversity and inclusion initiatives to build a more inclusive workplace.
- Actively supports recruitment efforts aimed at increasing diversity across all levels of the organization.
- Tracks and reports on diversity metrics to assess its progress.
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