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Leasing Consultant
Prime Residential
Leasing Consultant provides sales, customer service, and admin for apartment community.
7d ago
Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Los Angeles, CA
Onsite
Company Size
600 Employees
Service Specialisms
Property Development
Project Management
Consulting
Design
Construction Services
Engineering
Sector Specialisms
No specialisms available
Role
What you would be doing
crm management
lease processing
resident orientation
market research
customer service
appointment scheduling
- Create a positive first impression whether by phone, email, text, or in-person
- Register all pets and reasonable accommodation animals as needed
- When delegated to, assign and coordinate parking spaces for new residents at move-in
- Present ideas to manager for marketing the property, the resident blog and for improving resident satisfaction
- Warmly greet prospects, qualify, determine needs and preferences, and professionally present the community and specific amenities
- Provide exceptional hospitality in compliance with quality assurance expectations and standards to create a unique and memorable customer experience
- Answer incoming telephone calls, emails, and texts by exhibiting excellent customer service to efficiently address inquiries (prospect calls, resident issues, maintenance service requests, etc.)
- Ensure the leasing office/lobby is represented to the highest standards. Light cleaning or dusting as needed
- Schedule appointments for newly inquiring prospects, returning prospects, and transferring residents among Sales and Experience Associates
- Conduct and lead competitive property assessments through online research, digital tours, and review of market data.
- Answer, record, and process all calls, messages, requests, questions, or concerns, and assure proper documentation in CRM software
- Increase company reputation and ensure sustainable growth by discussing with residents the benefit of living at the community
- Promote and assist residents with signing up for relevant delivery services when available at assigned community
- Facilitate full move-in orientations for incoming residents to introduce them to the lifestyle at the assigned community
- Complete all new lease and renewal paperwork, including related addenda in an organized and efficient manner
- Attend training, community and leasing-specific, and ensure compliance of all training requirements posted in learning management system
- Ensure timely and professional follow-ups are executed in accordance with company standards
- Call or visit competitive properties to update market surveys regularly.
- Ensure files and completed paperwork is organized neatly per company standards
- Embrace and build a team culture focusing on diversity, equity, inclusion, and belonging
- Assist residents with amenities (pool and gym registrations) when needed
- If applicable at assigned community and when delegated, schedule elevator reservations for move-ins and move-outs
- Support efforts to build and maintain a customer-focused culture of respect, responsiveness, and efficiency that includes every team member and on-site vendor; developing Prime Residential’s reputation as a housing provider of choice in the local market
- Collect move-in checklists and enter work orders as needed
- Accept service requests and accounting inquiries and route as needed to proper department
- Introduce residents to all departments and/or services when encountering related questions that pertain to Accounting, Customer Experience, Patrol, Service Hotline, etc.
- Enter all traffic, telephone calls and other daily activity into customer relationship management software system
- Warmly greet prospective residents and qualify and determine needs and preferences
- Compile all necessary lease application data, assist with application verifications, and notify applicants of qualification results in a timely manner
- Serve as liaison between current residents, service team members, and management to foster a vibrant community atmosphere for prospective residents and the community
- Coordinate and assist residents with set up through cable provider account manager
- Keep hospitality area clean, stocked, and organized throughout the business day
- Identify innovative marketing ideas that may benefit the community and communicate them to the team
- Distribute active marketing materials and provide exemplary customer service to residents
- Stay current and knowledgeable of local activities and establishments in the area to offer recommendations, answer questions and give direction to new residents
- Update daily activity reports, notices to vacate, leases, cancellations, transfers, renewals, etc. and provide information to supervisor as needed
What you bring
bs/ba
ms office
realpage
property management
crm
driver's license
- A tech savvy professional not afraid of routine work, change, and a dynamic, fast paced work environment
- BS/BA degree or equivalent experience preferred
- Physically walk and tour the community and specific apartment units with prospects
- Experience in property management or sales preferred
- Ability to prioritize and multitask
- A true driver of sales possessing a competitive streak and an ability to close the deal
- A diligent, determined, and punctual associate looking to grow their career in property management
- Proficiency in MS Office (Word, Excel, Outlook, Teams), RealPage or other property management software
- Ability to display and present yourself professionally, in appearance and demeanor
- Team player attitude who can work independently and collaboratively
- Understand and adhere to all federal, state, and local laws pertaining to Fair Housing, landlord tenant laws, as well as company policies regarding general operations and employee actions and behaviors
- Effective communication skills (oral, listening, and written)
- Knowledge or familiarity of customer relationship management software is a plus
- A valid driver’s license for the purpose of operating a community vehicle and/or leasing golf cart
- Consistent ability to display an enthusiastic and positive approach to customer service and sales
- PTO: Standard PTO plus 11 company holidays, 2 floating holidays, 1 birthday day-off, and 1 volunteer day-off.
- Tools Provided: Service team members are provided with tool kits.
- Professionally present community, amenities, and apartment homes
- Employee Housing Discount: Housing discount offered at Prime Residential properties.
- Education: Tuition reimbursement for continuous learning.
- Career Growth: Prime Academy provides various development opportunities by position including foundational skills, technical skills, leadership essentials, and more.
- Generous Benefits: Comprehensive medical, dental, vision, and RX plans.
- Retirement: 401k match up to 4%.
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Interview process
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Visa SponsorshipInformation not given or found
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Company
Overview
1989 Founded
Origin Year
The year the company was first established.
40 Years
Experience Duration
Years spent crafting vibrant living communities across the West Coast.
19k Units
Managed Portfolio
Number of apartments and townhomes managed across the West Coast.
- managing a portfolio of more than 19,000 apartments and townhomes from San Diego to Seattle.
- With an investment focus spanning garden‑style, mid‑rise, and high‑rise residences, they combine thoughtful design with appealing amenities and prime locations.
- Prime Residential blends Residential living with hospitality, retail, and entertainment to create live‑work‑play environments in destinations like Fort Lauderdale and Daytona Beach.
- Their developments include single‑family gated enclaves, high‑ rise urban towers, and workforce housing in partnership with local agencies to meet essential community needs.
- Typical projects range from luxury vacation rentals to strategic workforce residences, reflecting adaptability to both leisure and essential sectors.
- Customer Focus
- Innovation
- Integrity
- Collaboration
- Excellence
- Sustainability
2030
Net Zero Emissions
The company has committed to achieving net zero carbon emissions, aligning with global sustainability goals.
- Energy-efficient building designs and operations
- Use of renewable energy sources in buildings
- Sustainable construction practices
- Emphasis on minimizing environmental impact in operations
- Gender equality in leadership roles
- Encouragement of a diverse and inclusive workforce
- Transparent communication of diversity metrics and goals
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