Leasing Agent

Description

• Manage the leasing process from initial inquiry through lease execution, ensuring accuracy and efficiency.
• Regular interaction with residents, applicants, team members, and external partners.
• Deliver a high-quality, service-oriented experience to prospects and current residents.
• Assist with daily office operations, including rent collection, deposit processing, and reporting.
• Participate in outreach efforts to strengthen local visibility and attract qualified traffic.
• Assist with the creation and execution of community marketing initiatives and resident engagement activities.
• Team Collaboration: Works cooperatively with onsite staff to meet goals and enhance community operations.
• Monitor unit turnover, participate in move-out inspections, and ensure apartments are “market ready” for showings.
• Conduct property tours and highlight community features to maximize leasing potential.
• Maintain detailed and timely documentation in property management systems.
• Greet, qualify, and build rapport with prospective residents to understand needs and present available apartments effectively.
• Support move-in and orientation processes to ensure a positive start to the resident experience.
• Conduct market surveys, monitor trends, and provide recommendations to improve leasing performance.
• Maintain a professional, welcoming, and organized leasing office environment.
• Respond promptly and professionally to inquiries, concerns, and service requests.
• Prepare, organize, and maintain leasing and resident files in compliance with applicable regulations.

Requirements

• Initiative: Self-motivated and able to follow through on assigned responsibilities with minimal supervision.
• Minimum of 2 years of onsite leasing or property management experience required.
• Sales & Customer Service: Able to build rapport quickly, identify customer needs, and effectively communicate value.
• Problem Solving: Uses sound judgment to address applicant, resident, and operational concerns.
• Industry certifications (NALP or similar) preferred but not required.
• Professionalism: Presents a polished, positive, and reliable presence in all resident and team interactions.
• Communication: Strong verbal and written skills; able to adapt messaging for diverse audiences.
• On-site position with standard office hours; weekend availability is required, and occasional evening hours may be needed.
• High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
• Adaptability: Thrives in a fast-paced environment with shifting priorities.
• Technical Proficiency: Comfortable with property management software and Microsoft Office Suite, specifically RealPage / OneSite.
• Attention to Detail: Accurate documentation and consistent file management.
• Illinois Real Estate Leasing Agent License required for IL properties (must be obtained within 120 days of hire if not already licensed).
• Experience with property management software platforms strongly preferred.
• Frequent walking, standing, and property touring; occasional lifting up to 20 lbs; exposure to outdoor conditions.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance