Facilities Manager

Description

Reporting to the Regional Key Account Manager, you will act as the senior operational representative for ISS within the region, ensuring service excellence, value for money and a strong “one team” culture. You will lead and develop a regional IFM team, working closely with DEFRA stakeholders and Arm’s Length Bodies to deliver consistent, resilient and compliant services.

• Undertake audits across technical, cleaning and environmental services
• Lead the regional delivery of integrated hard and soft FM services in line with contract SLAs and KPIs
• Oversee planned and reactive maintenance, asset management and lifecycle planning
• Manage regional budgets, cost control, WIP, unbilled costs and commercial performance
• Lead and develop the regional IFM team, including recruitment, welfare, training and performance management
• Support mobilisations, TUPE transfers and change management activities
• Build trusted, long-term relationships with clients and supply chain partners
• Ensure full compliance with Health & Safety, statutory and contractual requirements
• Maximise additional revenue and margin improvement opportunities
• Ensure accuracy and timely closure of jobs within the CAFM system (Tririga)
• Act as the primary regional point of contact and escalation for DEFRA stakeholders
• Champion a strong safety culture and safe systems of work
• Chair and lead client meetings (including Tier 1 meetings) and manage client complaints
• Drive continuous improvement, service resilience and value-added opportunities

Requirements

If you’re a confident FM leader with a passion for service excellence and people development, we’d love to hear from you.

ISS is looking for an experienced and driven Regional TFM Manager to lead the delivery of a first-class Integrated Facilities Management (IFM) service across the DEFRA account. This is a senior operational role with responsibility for both hard and soft FM services, customer relationships, compliance, financial performance and team leadership across the regional portfolio.

• Ability to act as an Appointed/Responsible Person where qualified (e.g. LV, Pressure Systems, WaH, Confined Spaces)
• Sound knowledge of relevant legislation, compliance and H&S requirements
• Strong technical knowledge of building services, engineering systems and assets
• IWFM membership (desirable)
• Commercially astute with experience managing budgets and contract performance
• IOSH Managing Safely (or equivalent)
• Proven leadership capability with experience managing regional, multi-disciplinary FM teams
• 2+ years’ management experience delivering integrated facilities services within Government or a similar regulated environment
• Experience delivering soft FM services (cleaning, environmental, support services)
• Excellent stakeholder and client relationship management skills
• Relevant FM qualification

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance