Customer Care Special Product Coordinator

Description

• Assist in various tasks, projects and responsibilities as assigned by CC Management team.
• Perform quotation follow-up confirming quote viability.
• Perform full project management responsibilities serving as one point of contact for internal and external customers.
• Qualify and review inquiry, specifications and engineering evaluation for completeness and accuracy.
• Serve as the team technical subject matter expert for special product, specification, and application.
• Perform all order related tasks and service-related activities ensuring accurate, timely and effective handling of project requirements including documentation and product delivery.
• Determine sell price and perform all related cost/margin analysis.
• Uphold a positive attitude and enthusiastic demeanor to provide customers with the highest level of service.
• Assist in qualifying new suppliers to support special products.
• Provide subject matter expertise and interpretation of procedures to less experienced team members.
• Procure vendor/manufacturing costing data and lead time.
• Support new product development as a liaison between Engineering and other cross functional teams to complete tasks for commercialization.
• Ensure customer satisfaction and company profitability by consistently adhering to policies and procedures established by your team, Customer Care, and the organization.
• Assist all other department disciplines in various areas as required to maintain your team, Customer Care and Victaulic’s Global mission.
• Maintain current documentation and files as per established procedures.
• Work closely with all facets of the organization to provide superior customer service.
• Prepare and issue quotations for standard and special products.
• Assist in the development of various cost matrices, internal price lists, reports.
• Develop expert understanding of the Victaulic Kanban System (VKS), Supply Chain, and Manufacturing to support CC Team members with product delivery requirements.
• Identify and implement, upon approval, opportunities for the transition of special products to standard.
• Sales liaison between Engineered Products and our internal/external customers.
• Responsible to respond, analyze and/or resolve customer requests, inquiries, or problems by utilizing established procedures in a timely manner.
• Coordination of project delivery requirements utilizing project management and expediting skills working with Customer Satisfaction.
• Mentor new hires.
• Provide feedback on CC procedures and identify process improvement opportunities.

Requirements

• B.S. / B.A. Degree preferred or three years of equivalent work experience.
• Goal oriented, reliable, self-motivated, able to problem solve and multi-task effectively in a fast-paced environment.
• Minimum two years of Victaulic product knowledge and previous customer service experience.
• Project management and analytical skills preferred.
• Proficient in MS Office applications including Outlook, Word, Excel, and Power Point.
• Willing to make infrequent overnight travel.
• Expert in all CC procedures and applications to achieve daily tasks and goals.
• Excellent oral and written communication skills.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance