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Customer Service Representative III
Cadrex Manufacturing Solutions
A Customer Service Representative III responsible for entering and processing customer orders, verifying order information, and communicating with customers and internal teams to ensure accurate and timely order fulfillment.
15d ago
$29
Junior (1-3 years)
Full Time
Agawam, MA
Onsite
Company Size
500 Employees
Service Specialisms
Precision Manufacturing
CNC Machining
Metal Fabrication
Assembly Services
Engineering Support
Sector Specialisms
Aerospace
Defense
Information Communication Technology
Energy Transmission and Distribution
Medical
Automotive
Industrial
Consumer Products
Role
What you would be doing
order management
order tracking
order entry
delivery accuracy
purchase order review
customer updates
- Partners with shipping staff to ensure correct delivery terms and customer requirements
- Verifies purchase orders received for accuracy in part numbers, price and billing information
- Answers phone, mail, and email queries and correspondence
- Maintains open order reports for individual customers and provides updates and tracking information
- Participates in inter-company meetings such as Production, Strategic Customer Service and Customer Service staff meetings
- Reviews purchase orders prior to order entry
- Maintains customer name and shipping information
- Confers with production, shipping, warehouse, and third-party carriers to expedite or trace missing or delayed shipments, or order shortages
- Enters customer orders, changes, and other data into the computer system
- Manages inventory programs for applicable customers to include reviewing forecasts, managing on hand inventory, and running Pull reports
- Receives orders, tracks progress of orders with various internal teams, and follows up on customer inquiries and issues, order shortages, shipment discrepancies, and/or damaged product
- Records and files orders
- Provides timely and accurate information to customers on order status and product knowledge requests
What you bring
attention to detail
numeracy skills
high school diploma
experience
literacy skills
- Attention to detail and quality
- While performing the duties of this job, the employee is regularly required to stand, sit, use hands and fingers, handle or feel, and talk or hear. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, depth perception and ability to adjust focus.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals ?
- High School Diploma
- 3 - 5 years’ related experience in a high-volume manufacturing setting preferred
- Read and comprehend simple instructions, short correspondence, and memos. Write simple correspondence ?
- Education support program
- Short- and long-term disability insurance
- Health/dental/vision coverage
- Generous paid time off and holiday pay
- Safety eyeglasses/shoe reimbursement
- Monthly remote work stipend (for remote employees who qualify)
- Referral bonuses
- 401(k) investment plan, with an employer match of up to 4%
- Employer-paid and supplemental life insurance
- Bonus plan for all full-time employees
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- background checks may be conducted as part of the employment process.
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Company
Overview
- Founded with a focus on delivering precision manufacturing solutions, [The company] has evolved into a trusted partner for industries requiring complex, high-quality components.
- [The company] is known for its expertise in managing projects that demand both technical proficiency and attention to detail.
- [They] excel in industries such as energy, industrial, infrastructure, and marine, handling diverse projects ranging from critical infrastructure components to advanced industrial systems.
- [Their] work typically involves complex machining, assembly, and integration, often creating products that meet stringent industry standards.
- With state-of-the-art technology and a skilled workforce, [The company] offers unparalleled manufacturing capabilities in high-demand sectors.
- [The company’s] continued success is built on a commitment to delivering results with precision and reliability in every project.
- We build strong relationships with our clients, providing unparalleled customer service and responsiveness.
- We focus on continuous improvement and operational excellence.
- We prioritize delivering high-quality products that meet or exceed our customers’ expectations.
- We value a collaborative environment that fosters teamwork and encourages innovation.
- We are committed to acting with integrity and adhering to the highest ethical standards.
Net Zero by 2050
Carbon Emissions Goal
Aiming to achieve net zero emissions, significantly reducing the company's environmental impact.
- Implementation of energy-efficient practices across manufacturing facilities to reduce waste and carbon footprint.
- Investment in technologies that reduce energy consumption and promote recycling in operations.
- Regular monitoring and reporting of sustainability progress to achieve measurable reductions in carbon emissions.
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